Conclusions
Finally, she said:
I think you need to speak to other staff as S has reported to me that she has witnessed him [NAC] being aggressive.
NAC was interviewed on 21 December. We have considered the whole of the record, which he signed. These are the parts we find particularly relevant:
CH - please tell me what happened on shift last night.
NAC - Shift went well, until 12pm, most residents in bed, only 3-4 left.
CH - was IR one of these residents left. YES. What happened when you put IR to bed?
NAC - She was sitting, sleeping over there for 3-4 hrs, about 11:30pm, it is normal for us she is shouting so me and KD transferred her to the bedroom, as I was transferring her she scratched my hand and tried to bite me, when I take my hand out I caught her, and then I tapped her on her head to tell her to calm down and said Daddy is sleeping as she normally calls for Daddy. I showed her the window to show her it was dark. KD said don't hit residents, I said I’m not hitting residents, I am calming her down, relaxing her. KD didn't say anything to me at the time.
CH - we have a statement from KD that says when IR scratched your hand you hit her hard on the back of her head, then she said to you what are you doing, she is a vulnerable person, and you said she scratched me what are you expecting me to do.
NAC - I didn't hit her I just took my hand back.
CH - she also said you hit her on the back of her hand.
NAC - Not hitting I just took my hand away, not snatching, I just saved my hand. She tried to bite me a few times. I did not hit her strong, I just took my hand firmly away.
CH - so she got hold of your hand and it was by her face so when you move her hand it could have hit her.
NAC - Yes because I was saving my hand, as soon as she bit me I took my hand away.
CH - did your hand touch her head.
NAC – No, then after I tell her it's night time, daddy is sleeping, you need to sleep as well, so I tapped her head to calm her down.
CH - did KD say to you don't hit the residents.
NAC – Yes, I just said I was trying to save my hand, it's not hitting it's not like I was slapping. I have 2 babies myself, I'm not hitting I've never hit anyone in my life.
NAC dealt with the incident in his witness statement:
I had been working at the … care home for the last 2 to 3 months and I worked as a healthcare assistant. I recall an incident that took place in December 2023 whilst I was on my usual shift routine. Part of my role is to assist residents by putting them into bed and I also help with their personal care activities. My role includes working as a team with the other staff members. One of our residents, namely IR required assistance getting into bed to go to sleep. Another carer namely KD called me to assist in taking IR to her room. Both KD and myself would need to help change her night dress in order to get ready for bed. KD was also a care assistant and I agreed to help her. I recall that we had to move IR from the sofa in the living room to a wheelchair and then assist her by moving her from her wheelchair to the bed. Whilst I was transferring IR, she tried to bite me twice on my hand and I simply tried to save myself so that she would not bite me again. IR was known to show this kind of behaviour previously and we were aware that she would often scratch or bite.
Further, whilst moving her into her bed, I record that she scratched me on my hand and again tried to bite me on my hand. I was aware that she would try to behave like this and I tolerated it as much as I could and continued with my job. IR was hurting my hand biting it and the pain became unbearable so I pulled my hand out of her mouth quickly. This action hurt IR a little bit and KD asked me what I was doing? I replied to her, ‘What do you expect me to do?’ meaning that I had to pull my hand out as the pain became unbearable. I feel this caused a misunderstanding for KD. IR had a history of showing aggression to carers.
tried to stop IR from behaving in such a way, I tried to get her attention by tapping her on the forehead. I asked her to look outside the window. I asked her to look that it was night time and that it was time for her to sleep. I recall at the time she was shouting saying ‘daddy daddy’ loudly. I told her that daddy is sleeping as it was dark outside and she should also sleep and I told her that daddy will come to see her soon.
Eventually, she calmed down and laid herself down into bed. After this, KD and myself changed her pad and her clothes. I recall during this period she did not shout or scream and happily went to bed. We completed our task and tidied the area and left her in bed. I recall as I closed the door, I saw IR move and she was smiling. I then went to the living room to perform my other tasks. I recall that our shift leader was off that night and KD was covering our leader's shift. As the other residents were also in bed, KD agreed that we should start taking our breaks now one by one. KD stated that she would go first and then the others would follow one by one and we all agreed to this. Approximately 10 minutes later, another shift leader by the name of NE came to me looking for KD. I mentioned to NE that KD is on a break and she is in the common staff room. NE went to her and then after two minutes, I was called into the common room.
In his oral evidence, NAC emphasised repeatedly that he had tapped IR on the side of her head, but had never hit or slapped her on the back of her head or on her hand. He was questioned by the panel about the position of himself, KD and IR relative to each other when the incident occurred. He described IR lying on the bed on her back. He also emphasised that she was biting his hand at the time.
It was put to NAC several times that even tapping IR was disrespectful. He did not accept that and repeated that she was biting him.
Finally, NAC said that KD’s evidence was influenced by professional jealousy. He had completed training packages in order to further his career. As a result, he had been awarded Tesco vouchers. KD, in contrast, had said she was not going to bother with the packages until she wished to progress. She had been told, shortly before the incident, that she would not receive vouchers. To give this evidence our fullest consideration, we took it to cover KD deliberately or subconsciously acting on her jealousy to invent or exaggerate what she had seen in order to cause trouble for NAC.
Our analysis
We have assessed the evidence as a whole. This is a basic requirement, which was reinforced by the reasoning in RI.
We find that KD's only motive for reporting as she did was to draw NAC’s actions to the attention of management. There is no evidence to support any improper motive, deliberate or subconscious. By NAC’s own account, KD was not bothered about progressing her career at that time and had to accept the consequences. Given KD’s attitude to her career, as reported by NAC, there was no reason for her to be jealous.
As Ms Hartley pointed out, KD had given a balanced account, acknowledging how difficult IR was to manage and that this was the first time she had seen NAC step over the line in his rough handling. That was not consistent with someone who was prejudiced against him. We also note that KD invited the investigator to ask another carer about NAC, something that would be a risk if that carer did not support her.
KD’s actions are consistent with her concern at the way NAC had treated IR. She questioned what NAC was doing, as he admits. She gave a credible account of IR’s reaction. And, as Ms Hartley pointed out, she reprimanded NAC for his handling of IR. We can be sure of that. Not only because KD said so, but because NAC confirmed this twice during the investigation. When IR was settled. KD promptly reported what had happened, wrote a note and attended an interview. Her account was consistent throughout.
We find that NAC’s account at the hearing was not reliable. In particular, we find that IR was not lying on her back and that KD was in a position to see what NAC did with his hands. This was the first time that he had given this account. If IR were on her back, it would be nigh on impossible for him to hit IR on the back of her head. If that were true, he would surely have made the point right from the beginning. He did not do so during the investigation or in his witness statement.
Moreover, NAC was inconsistent when answering the questions from the tribunal. He initially told the judge that IR had been changed and was in her night clothes and lying on the bed. This seemed to change as he expanded on his answers. In his answers to Ms Smith, he was clear that IR had not been changed into her night clothes at the time.
NAC’s oral evidence also placed greater emphasis on IR biting his hand to the point that he could not withdraw it than during the investigation and in his witness statement. If this was what happened, he would surely have made more of it in the investigation than he did.
So, in conclusion, we find KD’s evidence reliable in contrast to NAC’s. DBS’s finding was based on KD’s account and we find no mistake in it.
Mistake of law – proportionality
The only argument for NAC on proportionality was one paragraph in the grounds of appeal:
It is submitted by inclusion in the Adults Barred List, the Appellants Article 8 rights would be considerably impacted. The effect of the final decision by the DBS would mean the Appellant cannot take up employment in a field that he has been training for a number of years, such a decision is likely to impact his private family life as well as impact his earnings potential considerably and is likely to have a strain on his mental well-being.
Mr Dayle did not address us on the issue at the hearing. As permission has been given on the issue, we must decide for ourselves whether DBS’s decision was proportionate. We do so in accordance with the decision of the Upper Tribunal in KS v Disclosure and Barring Service [2025] UKUT 45 (AAC), applying the four criteria set out in Section V of that decision.
whether the objective of the measure is sufficiently important to justify the limitation of a protected right
The measure is the barring scheme under SVGA and DBS’s decision under that scheme. Its objective, in the most general terms, is to protect vulnerable adults from harm by those entrusted with their care in regulated activity. That objective is sufficiently important to justify interfering with NAC’s exercise of his Article 8 Convention right.
whether the measure is rationally connected to the objective
DBS’s decision under the barring scheme prohibits NAC from engaging in regulated activity. That is rationally connected to the objective of the scheme.
whether a less intrusive measure could have been used without unacceptably compromising the achievement of the objective
We are not aware of any other measure that would protect vulnerable adults but would be less intrusive than including NAC in the list. None was suggested in the grounds of appeal. The argument there was directed to the fourth criterion, which we now come to.
whether, balancing the severity of the measure's effects on the rights of the persons to whom it applies against the importance of the objective, to the extent that the measure will contribute to its achievement, the former outweighs the latter
We accept that NAC’s Article 8 rights will be affected in the ways set out in the ground of appeal. The ground does not, though, address the balance that has to be struck under this criterion. There are other career options that NAC can pursue outside regulated activity. His earning capacity may be reduced, but not necessarily so. It is possible to live a comfortable life in the many fields that will be open to him. And, more importantly, the protection of vulnerable adults outweighs any reduction in his standard of living. As to his mental well-being, there is no evidence before us on this.
For those reasons, we find that DBS’s decision was proportionate.
Edward Jacobs
Upper Tribunal Judge
Rachael Smith
Matthew Turner
Members
Authorised for issue on 08 September 2025
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