[2025] UKFTT 01265 (GRC)
First-tier Tribunal (General Regulatory Chamber)

[2025] UKFTT 01265 (GRC)

Fecha: 29-Oct-2025

Conclusions

Grounds of appeal

35.

The Appellant lodged her appeal on 15 January 2025.

36.

The Appellant raised six Grounds of Appeal as follows:

a.

The Commissioner failed to address whether or not section 12(2) was correctly applied by the MoJ in both their initial response and the internal review;

b.

The Commissioner did not determine whether or not the LAA/Commissioner [to note, this appears to be a typographical error and should instead refer to the MoJ] was correct in aggregating the requests;

c.

The Commissioner did not determine whether the original response/s by the LAA/Commissioner [to note, this appears to be a typographical error and should instead refer to the MoJ] failed to meet the requirements under section 16(1) of the FOIA;

d.

The Commissioner erred in accepting the interpretation placed on the one-page document disclosed by the MoJ in the course of the Commissioner’s investigation. The MoJ and subsequently the Commissioner had recorded that the disclosed document related to a transfer from Alexander Harris Solicitors to another firm whereas the document in fact related to a transfer of the contract to Alexander Harris Solicitors;

e.

The Commissioner failed to give credence to the information provided by the MoJ regarding the haphazard manner in which they stored archived documents when making their decision; and

f.

The Commissioner failed to investigate what type of changes during a “Contract to Do Work” would require any amended contract to be issued, and the Commissioner disregarded the earlier information released pursuant to FOIA requests relating to contract amendments involving the earlier solicitors. Given that the Appellant was in possession of previous contracts that had required amendments, it was “extremely unlikely” that no amendments to the contract took place after the transfer to Alexander Harris Solicitors.

37.

In conclusion, the appeal notice stated:

“I respectfully suggest that the ICO has erred in their application of the “Balance of Probability” test in failing to give due consideration to the way in which the LAA/MOJ have handled this request from the outset and the many different descriptions they provided re the state of their archiving procedures. In addition no consideration has been given to the likelihood of no amendments to the contract having been carried out during the time it was held by Alexander Harris in light of the many changes evidenced by earlier FOIA’s in respect of other groups of solicitors who previously held the contract.

The conduct of the LAA/MOJ in initially describing an archiving system which was less than proficient and then switching to accounts of a state of the art retrieval processes following the intervention of the IOC doesn't instil confidence which when coupled with the failure of both the LAA/MOJ and the ICO to correctly interpret the contents of Amendment 2 suggests that the Balance of Probability ‘percentage’ could be significantly less than that determined by the ICO in this case”.

38.

The GRC1 Notice of Appeal was submitted at a later date, namely on 03 March 2025, owing to the original notice of appeal not being located on the Tribunal’s electronic system.

39.

The remedies sought in the GRC1 were (i) a further search of the MOJ archives; (ii) an explanation to be provided in the event that no relevant material was identified; and (iii) disclosure of amendments/alterations to the Contract to Do Work authorised by the LAA to Alexander Harris Solicitors.

The response of the Commissioner

40.

The Commissioner lodged his response on 19 May 2025, in which he maintained that the Decision Notice was correct.

41.

The Commissioner confirmed that the relevant test was whether a public authority holds information, on the balance of probabilities – in other words, whether information is, on the evidence, more likely to be held than not.

42.

The Commissioner’s response, in essence, was:

a.

It is not uncommon for public authorities to change position during the Commissioner’s Section 50 FOIA investigation and the MoJ were entitled to do so in this instance. As the MoJ withdrew their reliance on section 12(1) of the FOIA, the Commissioner did not make a determination on whether they had been entitled to initially rely on it to refuse the request, and it also followed that he therefore made no determination in relation to section 16(1) of the FOIA;

b.

The Commissioner assessed that the Appellant had conflated the submissions from the MoJ regarding their record management system. He had understood that the first response from the MoJ referred to the contents of the files once they had been obtained from the archives, and the second quote related to finding the actual files themselves within the archives;

c.

The Commissioner noted that a failure to conform with the Code of Practice issued pursuant to section 46 of FOIA was not in itself a breach of FOIA. In addition, it did not fall within the remit of section 50 of FOIA to determine whether or not a public authority had complied with that Code of Practice;

d.

Whilst the Appellant was of the view that there should be more amendments, that did not necessarily mean that the MoJ did, in fact, hold any more amendments. The relevant question was what the MoJ did hold, not what they should hold;

e.

The Commissioner was satisfied that the MoJ had provided evidence that it had undertaken a ‘sufficiently rigorous’ search. Also, there was no evidence that the MoJ had attempted to mislead the Commissioner, nor was any motive put forward as to why the MoJ would withhold information that was actually in its possession.

43.

The Commissioner’s conclusion in his response was that he remained satisfied that he was right to decide on the balance of probabilities, that the MoJ did not hold any more information within the scope of the Appellant’s request.

The response of the Ministry of Justice

44.

The MoJ lodged their response on 21 May 2025.

45.

The MoJ’s response, in essence, was:

a.

By taking a pragmatic approach and treating the complaint as a new request, the Appellant had been given “a better result than they could have obtained from the Commissioner”, as the only decision that could have been given on the MoJ’s previous reliance on section 12 of FOIA was that the MoJ were entitled to rely on it;

b.

The MoJ had been correct in their approach of aggregating the three latter requests and refusing the final request on the basis of section 12 of FOIA;

c.

The MoJ did not permanently separate out any information that had previously been requested and retrieved for disclosure pursuant to a FOIA request from its stored location and does not, on receipt of a new request, check all previous and historic FOIA responses to determine whether information in scope of the new request had already been disclosed;

d.

There was no conflict in the MoJ’s descriptions of the records storage and retrieval system. The Appellant had not differentiated the explanations as to how the MoJ located and retrieved MMR litigation files amongst all of the LAA’s archived files, and how they located specific files within the MMR litigation files;

e.

The Commissioner was entitled to accept the MoJ’s explanations that its record keeping of historic files was compliant with section 2.3.9 of the Code of Practice and sufficiently well organised to enable compliance with the FOIA. That is evidenced in itself by the fact that the MoJ had been able to disclose the requested information in connection with each previous request that had been made by the Appellant;

f.

It was speculation on the part of the Appellant to have expected further documents.

46.

The MoJ concluded that they had carried out multiple searches and provided the resulting disclosure, such that the Appellant’s request had already been responded to in full. The MoJ was satisfied that they had performed reasonable searches to conclude that, on the balance of probabilities, further information in-scope of the Appellant’s request was not held.

The Appellant’s reply to the Commissioner’s response and the Ministry of Justice’s response

47.

The Appellant filed a reply on 30 May 2025. She stated that:

“I respectfully submit that the catalogue of errors, the state of the archived filing system at the LAA/MOJ and the pattern of continuously updating and issuing new amendments to contracts with previous holders of the MMR litigation contract cast doubt over whether or not the balance of probability test carried out by the ICO to determine that the LAA/MOJ did not hold any material relevant to my FOIA request (with the exception of the one page disclosed) can be reliably met in these circumstances”.

48.

The Appellant highlighted a series of errors and inconsistencies, namely:

a.

The initial reply of the MoJ referred to them holding “all” of the requested information, whereas the internal review response stated that the initial reply had confirmed that “some” of the information was held;

b.

The MoJ had initially wrongly said that the disclosed document recorded a transfer of the contract from Alexander Harris to a new firm. That error was replicated by the Commissioner on 19 November 2024 and in the Decision Notice (notwithstanding that the Appellant had notified the Commissioner of the error prior to its issuance);

c.

There was an incorrect citation of section 12(2) of FOIA, rather than section 12(1) of FOIA in correspondence between the MoJ and the Commissioner, and also in the Decision Notice;

d.

The Commissioner had initially supplied the Appellant with a case reference number for correspondence which did not match the reference number that they had applied in her case;

e.

The MoJ had provided conflicting accounts of the amount of work that would be required to provide her with the requested information, and of how their archived material was stored;

f.

The use of the words “on the face of it” by the MoJ did not instil confidence that anything more than a cursory inspection of the documents had taken place.

49.

The Appellant also asserted that there was information in the public domain which evidenced events (such as treatment being provided in the USA) that had taken place during the time when the contract was held by Alexander Harris Solicitors and which would have required an authority and funding. There was a clear pattern of work authorised with an allocated budget for each item in previous contracts, and so she queried why there were no similar amendments for the time when the contract was held by Alexander Harris Solicitors.

The Appellant’s further response

50.

The Appellant lodged an addendum to her response on 30 July 2025, in which she provided further detail of multiple events that took place during the time that Alexander Harris Solicitors held the contract and which would have required the authority of the MoJ and an allocation of funding. Those events made it more likely than not that amendments had been created to the contract. She again submitted that, on the balance of probabilities, it could not be asserted that the MoJ did not hold any further material in respect of her request.

Written and oral submissions on behalf of the Appellant

51.

The Appellant submitted a skeleton argument on 02 October 2025, which she supplemented in oral submissions during the hearing.

52.

In essence, the submissions relevant to the subject of the appeal were:

a.

There was ample evidence in the public domain of events taking place during the time when the contract was with Alexander Harris Solicitors which would have required both consent and funding by the MoJ, and yet only a one-page document relating to the transfer of the contract was disclosed;

b.

There were inconsistencies in the descriptions provided by the MoJ as to the time that would be taken to conduct the searches and the complexity of them;

c.

The conflicting descriptions of the archived files and the fluctuating amount of work required for retrieval may have been indicative of a failure to comply with the Code on Practice on the management of archived records by the MoJ;

d.

The one-page document that was provided pursuant to this request had already been provided in response to a previous request also, and so it could not be said that the Appellant had obtained “a better result” through the actions of the MoJ than that which could have been obtained by the Commissioner;

e.

The factual background to the case had been beset by confusion and error, to the extent that the percentage of certainty required in the balance of probabilities test to state with a greater than 50% certainty that the MoJ do not hold any further material relevant to the request could not be safely met.

Written and oral submissions on behalf of the MoJ

53.

Counsel for the MoJ submitted a skeleton argument on 09 October 2025, which he supplemented in oral submissions during the hearing.

54.

In essence, the submissions relevant to the subject of the appeal were:

a.

There was no inconsistent and / or poor administrative practice by the MoJ in this case. The MoJ meets the requirements of paragraph 2.3.9 of the Code of Practice issued pursuant to section 46 of FOIA because it has a system in place to identify, locate and retrieve all of the files and information relating specifically to the MMR Multi Party Action;

b.

Adequate searches, conducted intelligently and reasonably, were carried out by the MoJ to identify information falling within the scope of the request;

c.

There is no evidence to support the contention that the archived documents held by the MoJ are stored in a “haphazard” manner. In any event, all potentially relevant boxes and files were searched and no further information falling within the scope of the request was found;

d.

The Appellant was engaged in speculation as to what she thinks that the MoJ should hold, which is not the relevant test;

e.

It was not for the Commissioner, or the Tribunal to conduct an investigation into historic contract amendments or to analyse disclosed information by reference to earlier events. The only relevant question was whether the MoJ carried out an adequate search for the purposes of section 1 of FOIA;

f.

The errors that had occurred in the documentation from the MoJ and the Commissioner were regrettable, but did not undermine the unchallenged evidence that searches had been carried out, or the way in which the searches had been carried out;

g.

The only relief that was available to the Appellant was for the Tribunal to order the MoJ to conduct a further search;

h.

On the basis of representations made to him by the MoJ, the Commissioner was entitled to conclude that, on the balance of probabilities, the MoJ does not hold any further information falling within the scope of the request.

Legal Framework

55.

The relevant provisions of FOIA are as follows:

s.1 General right of access to information held by public authorities

(1)

Any person making a request for information to a public authority is entitled –

(a)

to be informed in writing by the public authority whether it holds information of the description specified in the request, and

(b)

if that is the case, to have that information communicated to him.

…….

56.

Sections 45 and 46 of FOIA direct the Secretary of State to issue Codes of Practice providing guidance to public authorities as to desirable practices in connection with the discharge of their functions under Part 1 of FOIA, and in connection with the keeping, management and destruction of their records.

57.

Paragraph 1.12 of the Code of Practice issued pursuant to section 45 of FOIA states that:

“Public authorities need to search for requested information in order to communicate to the applicant whether the information they are seeking is held or not held by that public authority. These searches should be conducted in a reasonable and intelligent way based on an understanding of how the public authority manages its records. Public authorities should concentrate their efforts on areas most likely to hold the requested information. If a reasonable search in the areas most likely to hold the requested information does not reveal the information sought, the public authority may consider that on the balance of probabilities the information is not held”.

58.

Paragraph 2.3.9 of the Code of Practice on the management of records issued under section 46 of FOIA states that:

“Authorities should have appropriate tools to identify, locate and retrieve information when required. An effective search capability should be maintained alongside controls to protect sensitive information”.

59.

Whether a public authority holds material is a question of fact to be determined on the balance of probabilities (Linda Bromley v the Information Commissioner and the Environment Agency (EA/2006/0072; 31 August 2007, as approved in Andrew Preston v the Information Commissioner and the Chief Constable of West Yorkshire Police [2022] UKUT 344 (AAC)). The First-tier Tribunal held that in determining a dispute as to whether information is ‘held’ that:

“There can seldom be absolute certainty that information relevant to a request does not remain undiscovered somewhere within a public authority's records. This is particularly the case with a large national organisation like the Environment Agency, whose records are inevitably spread across a number of departments in different locations.  The Environment Agency properly conceded that it could not be certain that it holds no more information. However, it argued (and was supported in the argument by the Information Commissioner) that the test to be applied was not certainty but the balance of probabilities. This is the normal standard of proof and clearly applies to Appeals before this Tribunal in which the Information Commissioner's findings of fact are reviewed. We think that its application requires us to consider a number of factors including the quality of the public authority's initial analysis of the request, the scope of the search that it decided to make on the basis of that analysis and the rigour and efficiency with which the search was then conducted. Other matters may affect our assessment at each stage, including, for example, the discovery of materials elsewhere whose existence or content point to the existence of further information within the public authority which had not been brought to light. Our task is to decide, on the basis of our review of all of these factors, whether the public authority is likely to be holding relevant information beyond that which has already been disclosed”.

60.

The Upper Tribunal in Andrew Preston v the Information Commissioner and the Chief Constable of West Yorkshire Police also noted that, importantly, in Councillor Jeremy Clyne v the Information Commissioner and London Borough of Lambeth (EA/2011/0190) the Tribunal held that the “issue for the Tribunal is not what should have been recorded and retained but what was recorded and retained”. The Tribunal was satisfied that a gap in the public authority’s documentary records reflected “inconsistent and poor administrative practice” but this did not amount to a breach of FOIA.

61.

In Garrard v IC and the Home Office (EA/2009/0107), the First-tier Tribunal noted that:

“Where the critical issue is whether information is held, it is incumbent on the IC to analyse very carefully the searches the public authority report that they have undertaken…..It is only where no such issues arise that the IC should rely upon the assertion of the public authority that the search taken was adequate”.

62.

A public authority must therefore carry out a reasonable search, but is not required to carry out an exhaustive search in unlikely places.

The role of the Tribunal

63.

The Tribunal’s remit is governed by section 58 of FOIA. This requires the Tribunal to consider whether the decision made by the Commissioner is in accordance with the law or, where the Commissioner’s decision involved an exercise of his discretion, whether he ought to have exercised it differently. The Tribunal may receive evidence that was not before the Commissioner and may make different findings of fact from the Commissioner.

Issue

64.

The issue for the Tribunal to determine is whether the Commissioner was correct in holding, on the balance of probabilities, that the MoJ did not hold any relevant information within the scope of the request, save for that which was disclosed, at the time that the request was made.

Evidence

65.

We read and took account of the following documents:

a.

An open bundle containing 182 pages including indexes;

b.

A skeleton argument on behalf of the Appellant, dated 02 October 2025;

c.

A skeleton argument on behalf of the MoJ, dated 09 October 2025;

d.

A bundle of nine authorities on behalf of the MoJ.

66.

We also heard oral submissions by the Appellant and on behalf of the MoJ which we have taken into account.

Discussions and conclusions

67.

As outlined above, the sole substantive issue for the Tribunal to determine is whether the Commissioner was correct in finding that it was more likely than not that the MoJ did not hold any further relevant information within the scope of the request at the time that the request was made.

68.

In assessing this question, we have had regard to paragraph 1.12 of the Code of Practice issued pursuant to section 45 of FOIA which, whilst not binding, is instructive of the approach that a public authority may follow when conducting a search, namely:

a.

The search should be conducted in a reasonable and intelligent way;

b.

The search should concentrate on areas most likely to hold the requested information; and

c.

If a reasonable search in the areas most likely to hold the requested information does not reveal the information sought, the public authority may consider that, on the balance of probabilities, the information is not held.

69.

The Appellant did not seek to dissuade us from considering the approach outlined in paragraph 1.12 of that Code of Practice. In addition, whilst the Appellant did question the effectiveness of the searches given the varying accounts that she understood that she had been given about the storage of the documents, she did not dispute the information that was provided by the MoJ about the factual nature of the searches that had been conducted.

70.

The Tribunal is therefore satisfied that the following steps were taken by the MoJ in relation to the Appellant’s request:

a.

The MoJ made enquiries of the remaining operational staff who had been involved in the Multi-Party Action Contract to establish the likelihood of whether any information was held. In addition, the searches in relation to the Appellant’s request were conducted by the same staff who had conducted the searches in relation to her previous requests and who were therefore becoming more familiar with the material that was held in the files. The Tribunal are satisfied that both of these steps show that the MoJ was applying a pragmatic and constructive approach to the searches;

b.

Two members of staff conducted two manual reviews of the files relating to the legal aid funding – once on receipt of the request, and once more during the course of the Commissioner’s investigation following further correspondence between the Commissioner and the MoJ;

c.

The administration folder titled ‘contract and correspondence’ was deemed to be the most likely place where the requested information would be held, and was therefore searched first and in considerable detail;

d.

The remaining thirty-six boxes were also manually searched, on two occasions, albeit that the search was less comprehensive than for the ‘contract and correspondence’ folder.

71.

On the basis of the information provided by the MoJ, the Tribunal is satisfied that the searches were conducted in a reasonable and intelligent way, and that they concentrated on the areas which were deemed most likely to hold the requested information.

72.

It is not submitted by the Appellant that the MoJ would have any motive to withhold the information or that there was any reluctance to conduct a proper search, such that the Commissioner would not have been entitled to accept the responses of the MoJ at face value as to the searches that were conducted. We also note that the Appellant's request was very precisely worded, relating to amendments to a specific contract, and so we are satisfied that there would have been no ambiguity in the interpretation of what was being requested and that experienced staff would easily have been able to identify relevant documents. We have had regard to the Appellant’s submissions that the accounts that have been provided to her regarding the archiving of the files are inconsistent with one another. However, having carefully considered the wording of the responses that were sent by the MoJ to the Appellant, we are satisfied that the Commissioner’s assessment in this regard is correct – namely that the archived files are assigned unique reference numbers and can be located, but that the content of the files themselves are not indexed or in any particular order.

73.

We also note that the Appellant has, understandably, questioned the use of the assertion by the MoJ on 18 November 2024 that they were unable to locate any further documents (other than the one-page document) which “on its face appeared to be an amendment made to the Authority to Do Contract Work” and pointed to this as evidence that the searches conducted were not rigorous. We agree with the submissions on behalf of the MoJ that the wording is “clumsy”, but equally we accept that the letter was referring to a second search and that the wording does not undermine the searches that took place.

74.

The Appellant asserts that, based on the information that has been provided to her in response to her previous requests relating to earlier contracts, there should have been amendments to the contract with Alexander Harris Solicitors. She has also referred to a number of events during the course of the contract with Alexander Harris Solicitors including, for example, treatment received in the USA, which she states would have necessitated the issuing of funding and amendments to the contract. As the MoJ have indicated that no relevant material has been destroyed, the Appellant therefore denies that her expectations as to what material should exist are speculative and instead states that “given the precedent set by earlier FOIA releases of contractual arrangements between the LAA/MOJ and the other solicitors it is a reasonable expectation that similar existed in respect of Alexander Harris”.

75.

Whilst we understand the rationale behind the Appellant’s submissions, we have reminded ourselves that our focus must be on whether the MoJ did hold any additional material, not whether they may or should have held any additional material.

Ancillary issues

76.

The Tribunal’s ambit is limited to a consideration of the Decision Notice, and specifically whether the Commissioner was correct in holding, on the balance of probabilities, that the MoJ did not hold any relevant information within the scope of the request, save for that which was disclosed, at the time that the request was made. The MoJ did not pursue their initial reliance on section 12 of FOIA and it was therefore – properly – not considered by the Commissioner. The Appellant has also asserted that the MoJ failed in its duty to provide advice and assistance in accordance with section 16 of FOIA but again, following the withdrawal of reliance on section 12 of FOIA, any ground of appeal linked to the application of section 16 of FOIA also becomes academic, and we have therefore not considered it.

77.

We note that there are a number of factual errors in the documents provided by both the MoJ and the Commissioner including, for example, the description of the one-page document, an incorrect citation of section 12(2) of FOIA, and the reference by the MoJ in their letter of 10 June 2024 that they held “all” of the information that you have requested. As conceded by the MoJ in submissions, these errors are regrettable and should not occur. However, we accept the contention by the MoJ that the errors are not material to the substantive issues in this appeal. They do not undermine the fact that two searches were carried out, and they do not undermine how the searches were carried out.

78.

The Appellant challenged the statement made by the MoJ that she was given “a better result” than she could have obtained from the Commissioner through the MoJ agreeing to treat the complaint as a new application. We do not find this to be a helpful statement by the MoJ. The Appellant – again understandably – believed that this statement meant that she received more information by the MoJ treating her complaint as a new request than she would have otherwise done if the MoJ had continued to rely on section 12 of FOIA which, given that she had previously already received the one-page document, was incorrect. We have understood this statement to mean that, by volunteering to treat the complaint as a new request, the MoJ conducted more searches for the relevant material than they otherwise would have done. Whilst the MoJ’s statement is not material for the purposes of this appeal, we do find that it would have benefited from clarification/rephrasing by the MoJ to ensure that its meaning was clear to all parties.

79.

We therefore determine that the Commissioner was correct in finding, on the balance of probabilities, that the MoJ did not hold any further relevant information within the scope of the request at the time that the request was made.

Conclusion

80.

The Tribunal dismisses the appeal for the reasons given above.