FT/EA/2025/0305/GDPR - [2025] UKFTT 01312 (GRC)

The Applicant made various allegations regarding the merits of the Commissioner’s handling of the Complaint, including with regard to certain matters which he alleged had not been adequately investigated.

As I have noted, section 166 is concerned with providing a remedy for any procedural failings on the part of the Commissioner after a complaint is made to him (not the merits of the complaint or its outcome). The Tribunal may only make an order under section 166(2) only if the Commissioner has failed in some procedural respect.

The evidence shows that certain steps were taken by the Commissioner, including correspondence with the Applicant regarding the Complaint, and that an outcome to the Complaint was provided by the Commissioner. In respect of the Complaint, the Commissioner concluded that Revolut Limited needed to take certain action and that he had contacted Revolut accordingly.

Given the above, I therefore find that the Commissioner has taken appropriate steps to respond to the Complaint. I also find that the Commissioner updated the Applicant regarding the outcome of the Complaint.

It is important to reiterate that, for the purposes of section 166, the merits or substance of the Complaint are not relevant - but rather only the procedural actions which the Commissioner is required to take in respect of it.