[2024] EWHC 2329 (TCC)
Technology and Construction Court

[2024] EWHC 2329 (TCC)

Fecha: 18-Sep-2024

Conclusions

Conclusion on assignment

54

For those reasons, I decline to give summary judgment, or to strike out the Particulars of Claim, on ground 1 of the application.

55

JLR urged me to “grasp the nettle” by making a final decision on some of the issues of interpretation discussed above (although presumably in the hope that I would take a more favourable view of its arguments than I have). Kyndryl was more cautious, suggesting that I should simply dispose of the application by reference to the summary judgment test.

56

The issues on the validity of any assignment depend entirely on the interpretation and application of clause 1.11.7. They were argued in detail, both in writing and orally, and I consider that a future trial judge will be in no better position than I am to resolve them. Given that I prefer Kyndryl’s case on clause 1.11.7, the only reason to defer a final decision would be to allow JLR to adduce any further relevant evidence or to develop its arguments in the light of the facts as may be found at trial. However, as I have said, JLR urged me to make a final decision now; it did not suggest that there might be any disputed factual or contextual issues that might result in a different outcome at trial. I will therefore grasp the nettle to the extent of deciding that, if there was an assignment of any of Kyndryl’s claims by the SPA, then that assignment was not avoided by clause 1.11.7 through lack of consent by JLR. To be clear, however, I grasp it no further, and the prior question of whether there was an assignment will be a matter for further consideration at trial in the light of the evidence at that time.

Ground 2 – Enforceability of the Variation Agreement

57

JLR argues that Kyndryl acquired no right to vary the DCHA because:

a

changes to the DCHA could only validly be made in accordance with the contractual change control process in the DCHA; and

b

the Variation Agreement is unenforceable because it lacks certainty or is only an agreement to agree.

58

Under this ground, JLR also argues that Kyndryl’s secondary case, that IBM was entitled to a variation pursuant to an express or implied term of the DCHA, fails because there was no such term.

Uncertainty

59

It is convenient to address first the debate about uncertainty.

60

The terms of the Variation Agreement, and the breach of those terms, are pleaded as follows:

39… IBM and the Defendant agreed (expressly or impliedly by their conduct in agreeing the Red Schedule as part of Project Defender) that IBM was entitled to a variation of the DCHA which would reflect the difference between the service set out in the DCHA Schedule A and the service being provided and set out in the Red Schedule (the “Services Delta”) and that [JLR] would be entitled to the difference in price reflecting the Services Delta.

43… In breach of the Variation Agreement, [JLR] failed to execute or to pay the sums due under CCN050 and/or to compensate [IBM] for the additional work that it had carried out at [JLR’s] request in order to provide the Services Delta.

61

The starting point for the law on uncertainty is Viscount Dunedin’s statement in May & Butcher Ltd v R [1934] 2 KB 17 at p21 that “to be a good contract there must be a concluded bargain, and a concluded contract is one which settles everything that is necessary to be settled and leaves nothing to be settled by agreement”.

62

In RTS Flexible Systems v Molkerei Alios Müller [2010] UKSC 14, [2010] 1 WLR 753 at [49], the Supreme Court set out the principles, of which the following are particularly relevant to the present case:

(1)

In order to determine whether a contract has been concluded in the course of correspondence, one must first look to the correspondence as a whole...

(4)

… the parties may intend to be bound forthwith even though there are further terms still to be agreed or some further formality to be fulfilled...

(5)

If the parties fail to reach agreement on such further terms, the existing contract is not invalidated unless the failure to reach agreement on such further terms renders the contract as a whole unworkable or void for uncertainty.

(6)

It is sometimes said that the parties must agree on the essential terms and it is only matters of detail which can be left over… but there is no legal obstacle which stands in the way of the parties agreeing to be bound now while deferring important matters to be agreed later.

63

I was also referred to Mamidoil-Jetoil Greek Petroleum Company SA v Okta Crude Oil Refinery AD [2001] EWCA Civ 406, where Rix LJ said at [69]:

iii)

…[W]here no contract exists, the absence of agreement on essential terms of the agreement may prevent any contract coming into existence, again on the ground of uncertainty.

iv)

However, particularly in commercial dealings between parties who are familiar with the trade in question, and particularly where the parties have acted in the belief that they had a binding contract, the courts are willing to imply terms, where that is possible, to enable the contract to be carried out.

vi)

Particularly in the case of contracts for future performance over a period, where the parties may desire or need to leave matters to be adjusted in the working out of their contract, the courts will assist the parties to do so, so as to preserve rather than destroy bargains, on the basis that what can be made certain is itself certain. Certum est quod certum reddi potest.

vii)

This is particularly the case where one party has either already had the advantage of some performance which reflects the parties' agreement on a long term relationship, or has had to make an investment premised on that agreement.

viii)

For these purposes, an express stipulation for a reasonable or fair measure or price will be a sufficient criterion for the courts to act on. But even in the absence of express language, the courts are prepared to imply an obligation in terms of what is reasonable.

64

JLR argues that the Variation Agreement was uncertain or incomplete in three respects: first, no agreement is pleaded or had been made as to the date on which CCN050 was to come into effect; second, the draft schedule A (services) and schedule C (charges) had not been agreed; third, those schedules differed from the documents produced as part of Project Defender.

Effective date of CCN050

65

Kyndryl explained in its written and oral arguments that its case is that the agreement reached was that CCN050 would “cover all additional services since JLR’s failure to take the steps necessary to migrate to Flex”, i.e. since January 2017. It is fair for JLR to complain that such a term is not pleaded, or not with any clarity, but that complaint could properly and easily be addressed through a request for further information or a short further amendment. It would not be right to dismiss the claim in its entirety until Kyndryl has had an opportunity of responding to such a request.

66

JLR also disputes that there was in fact any such agreement about the effective date. It points to internal inconsistencies in the documentation about the date: draft CCN050 refers (in exhibit C-1 to schedule C) to charges being applicable from 1 April 2020 and the Project Defender materials refer to charges starting in July 2020. However, that is a dispute that will turn on the evidence at trial about what was in fact agreed; it is plainly unsuitable for summary determination. I note that Kyndryl’s case on the amount payable by JLR appear to assume that the increase in charges contemplated by CCN050 was to take effect retrospectively. However, there is no reason why the parties could not or would not have agreed that.

Charges

67

JLR argues that the charges to be paid under the Variation Agreement were never agreed and that the pleaded entitlement to a “difference in price reflecting the Services Delta” is insufficiently certain to found a contract.

68

Kyndryl’s position is that the charges could be calculated “mechanically” from the parameters already agreed under the DCHA. It relies on evidence from Ms Karen Berry, who at the relevant time was global account director for IBM with overall responsibility for the agreements and services the subject of the dispute. She explains what had been discussed and agreed between IBM and JLR about pricing. She says that “the price had not been fully calculated in the sense that a precise pounds and pence figure had not been quantified prior to the issue of CCN050”. However, “the process of calculating the price was clear… [it] would involve calculating the additional cost associated with the additional work which IBM had been, and would be, providing through the Services Delta”. She says the calculation of the final price was “simply a mechanical exercise” and not a “negotiation where JLR could choose the price that it would pay”.

69

In oral argument, Mr Charlton took me at some length through some of the contemporaneous documents referred to by Ms Berry in her statement in an attempt to demonstrate that her account should not be accepted. Mr Pilling criticised that exercise as akin to a cross-examination of Ms Berry in her absence. While I am not bound to accept the written evidence at face value, I agree with Mr Pilling that points of detail of the kind taken by JLR are indeed only suitable for determination after cross-examination rather than on a summary basis. Nothing I was shown persuaded me that there was no real prospect of the trial judge accepting Ms Berry’s evidence. I would also expect that at trial there will be further and more detailed evidence from the parties about their discussions.

70

In any case, as the Court of Appeal held in Mamidoil, it is not fatal to the enforcement of a contract that the parties may not have reached a complete and express agreement on the price or other terms. In an appropriate case, the court can imply a term, such as a term to pay a reasonable price. Whether this is such a case, and whether there was sufficient agreement between the parties on the essential aspects of the price to make the Variation Agreement workable, are matters for trial.

71

For completeness, I note that Kyndryl also argues that, if any terms of CCN050 remained uncertain or not agreed, then they could be ascertained through the dispute resolution procedure in schedule G of the DCHA. Paragraph 5.1(f) of the DCHA provides:

All disputes relating to any CCN (whether or not finally agreed) or proposed change under a Change Control Procedure, including the charges for and implementation of any such change, shall be treated as a Dispute for the purposes of paragraph 7 (Dispute Resolution) if not resolved through the Escalation Procedure.”

Paragraph 7 then provides, in summary, for a sequential process of negotiation, mediation and, if the dispute remains unresolved, litigation. Kyndryl stresses that paragraph 5.1(f) applies to disputes relating to a CCN even if not agreed. However, if the parties were not agreed on an essential aspect of a CCN, such that it would otherwise be unworkable, I do not see how a term could be imposed upon them by the court through the dispute resolution procedure. Paragraph 5.1(f) cannot give the court greater powers to interpret or enforce a CCN than it would otherwise have.

Services

72

JLR argues that the Red Schedule, which recorded the services being provided and to be provided by IBM, was not agreed. It relies on internal inconsistencies in the Particulars of Claim about the date on which the Red Schedule was finalised. It also relies on passages in the statement of Ms Berry where she says that the Red Schedule was only partially agreed by 21 April 2020 and (only) 95% complete by 16 June 2020. Again, I do not see that arguments of that kind are anywhere near sufficient to justify dismissing the contractual claims on grounds of uncertainty. It is not necessary for the parties to have reached express agreement on every detail. Kyndryl’s position is that there was at least substantial agreement on the services to be provided and that any outstanding points were non-substantive. That position is supported by Ms Berry’s evidence, including her account of the “near-daily in-person and telephone meetings” to discuss the Red Schedule. Whether at the end of those meetings there remained essential matters to be agreed sufficient to make the Variation Agreement unworkable is, again, a matter for trial.

Differences in the schedules

73

JLR argues that schedules A and C attached to the draft CCN050 differ materially from the Red Schedule and the other documents prepared as part of Project Defender. The differences between the Red Schedule and schedule A were identified in a comparison document that accompanied the draft CCN050. Examples of differences in the charges were given in JLR’s witness evidence on the application.

74

Kyndryl disputes that there were any material differences. It says that they are either minimal or reflect the different context in which the Red Schedule and schedule A were used. It says that the agreement was that CCN050 would reflect the Red Schedule rather than reproduce it precisely.

75

Any determination of materiality would require the court to consider the differences in the context of the project as a whole, an exercise not suitable for a summary procedure. Moreover, as Kyndryl argues, even if there were material differences, that would not necessarily lead to the conclusion that the parties were not in agreement; an alternative possible conclusion would be that the schedules had been incorrectly drafted and should have been adjusted to reflect the true agreement.

Change control

76

If the Variation Agreement would otherwise be enforceable, JLR argues that it is nevertheless invalid because it was not made in accordance with the contractual change control procedure. The relevant provisions of the DCHA addressing change control are as follows:

a

Clause 1.5 provides that all changes to DCHA “will be subject to the relevant Change Control Procedures”.

b

Clause 1.9 provides that “for a change to the terms of [the DCHA] to be valid, both Jaguar Land Rover and IBM must sign a Change Control Note”.

c

Clause 1.24 provides that “no amendment or modification of [the DCHA] will be binding unless executed in writing by the parties hereto in accordance with the Contract Change Control Procedure”.

d

Schedule A (Operational Services) provides at part 1 paragraph 2.1(i) that the “key features of IBM’s Operational Services management function” include “an effective change management function which will process all changes made to the IBM Data Centre operational environment so that they are documented, communicated and approved before being undertaken in a controlled manner, minimising risk and disruption to the Operational Services”.

e

“Change Control Procedures” are defined in Schedule E as “the procedures set out in Schedule G (Governance)”.

f

Schedule G paragraph 5.1 provides that “to the extent that a decision made by a Governance Board has the effect of creating, increasing, reducing or modifying obligations or responsibilities of either parties that Change will not be effective unless or until it is documented in accordance with the applicable Change Control Procedure”. The paragraph then sets out detailed procedures for requesting, considering and approving changes. Those include the preparation by IBM of a Change Control Note (CCN) with specified information, including an assessment of the impact on JLR’s operations, a statement of benefits to JLR, an outline timetable, and proposed drafting changes.

g

Schedule G paragraph 5.1.c.vii provides that “the Charges Impact Procedure shall be the only method by which IBM is entitled to propose to reduce, increase, add or delete a charge in connection with a proposed change under the Change Control Procedure”. There are other provisions to similar effect as regards the mandatory nature of the Change Control Procedure.

h

Once a CCN is presented, paragraph 5.1.c.xi provides that JLR must then either reject it, require a revision, request further information, or accept it.

77

JLR relies on Rock Advertising Ltd v MWB Business Exchange Centres Ltd [2018] UKSC 24, [2019] AC 119 as authority that the court will uphold contractual provisions denying validity to variations or changes that are not agreed in accordance with a contractually mandated process. Rock concerned a licence agreement containing a “no oral modification” clause, that is, a contractual term that the licence agreement could not be amended other than in writing signed on behalf of the parties. The issue before the court was whether that clause rendered contractually ineffective a purported oral agreement to vary the licence. Lord Sumption JSC (with whom the majority of the court agreed) said, at [10], that “the law should and does give effect to a contractual provision requiring specified formalities to be observed for a variation”. He continued, at [15]:

If, as I conclude, there is no conceptual inconsistency between a general rule allowing contracts to be made informally and a specific rule that effect will be given to a contract requiring writing for a variation, then what of the theory that parties who agree an oral variation in spite of a No Oral Modification clause must have intended to dispense with the clause? This does not seem to me to follow. What the parties to such a clause have agreed is not that oral variations are forbidden, but that they will be invalid. The mere fact of agreeing to an oral variation is not therefore a contravention of the clause. It is simply the situation to which the clause applies. It is not difficult to record a variation in writing, except perhaps in cases where the variation is so complex that no sensible businessman would do anything else. The natural inference from the parties’ failure to observe the formal requirements of a No Oral Modification clause is not that they intended to dispense with it but that they overlooked it. If, on the other hand, they had it in mind, then they were courting invalidity with their eyes open.

78

The Variation Agreement was not the subject of any CCN. Therefore, JLR argues, it was contractually ineffective. Indeed, IBM acknowledged that a CCN was a precondition to any variation by preparing and sending CCN050 for acceptance by JLR.

79

Kyndryl argues that there is a material distinction between the present case and the situation in Rock. By entering into the Variation Agreement, the parties were not agreeing to dispense with the formal change procedure but, rather, were agreeing that it should be operated. JLR’s obligation was to execute a CCN in a form that reflected the changes that had been informally agreed in the Variation Agreement. The draft CCN50 prepared by IBM did reflect those changes and so JLR was contractually bound to accept it.

80

I was not shown any authorities in which there had been consideration of that distinction, i.e. between, on the one hand, an informal agreement for variation without compliance with the prescribed formalities and, on the other, an informal agreement to take the prescribed formal steps. It might be forcefully argued that, at least in some cases, the distinction is too fine to make any difference and, perhaps, would have the effect of allowing a party to circumvent the decision and reasoning in Rock and negate the purpose of a “no oral modification” or similar clause. That said, absent authority, I do not see why as a matter of principle the court could not in an appropriate case enforce an informal agreement to take a formal step. In Rock, Lord Sumption said that the natural inference from the parties’ failure to observe the formalities was that they had overlooked them rather than that they had agreed to dispense with them (or, if they had the formalities in mind, that they were “courting invalidity”). However, the position in the present case may be different. On Kyndryl’s case, the parties neither overlooked the need for a CCN nor agreed to dispense with one; instead, they recognised the need for a CCN and agreed to prepare and execute one. I cannot say that an argument along those lines is certain to fail or that the rule in Rock is necessarily an answer to it. Moreover, the precise ambit and application of that rule seems to me to raise precisely the kind of question in a developing area of law that ought to be answered by reference to the complete facts at trial, particularly as the rival arguments may depend on the details of what was agreed between the parties.

81

Kyndryl has another potential answer to the preclusionary rule in Rock based on estoppel. I return to that below when discussing ground 3 of the application.

82

For those reasons, I consider that Kyndryl has at least a real prospect of proving that there was an enforceable Variation Agreement as pleaded.

Express or implied right in the DCHA

83

As an alternative to its claim under the Variation Agreement, Kyndryl contends that IBM had a right to a variation under the DCHA itself. It pleads that case as follows:

15.

On its true construction, there were express terms of the DCHA (or, alternatively, implied terms because they are necessary to give business efficacy to the DCHA) that:

15.1

[JLR] would undertake and cooperate in the transformation and migration project, which was to involve the establishment of Flex and the transformation and migration of [JLR’s] midrange servers onto Flex in accordance with the timelines set out in the Tokyo baseline; and

15.2

In the event [JLR] did not carry out the transformation and migration project and instead requested that IBM provide additional services to host and maintain the legacy estate, then IBM would be entitled to a variation of the contract requiring [JLR] to pay IBM for that additional work.

84

It is unnecessary for present purposes to dwell on the first proposed term, because no claim is made for breach of it. As for the second term, Kyndryl says in its skeleton that it is express “not in the sense that the pleaded words appear in the contract, but in the sense that on the true construction of the contract it is the legal effect of [other] express terms”. I understand that to mean that the pleaded term is said to be derived by a process of interpretation from existing express terms.

85

Kyndryl relied on the following terms of the DCHA as giving rise to the proposed term:

a

Clause 1.7, which provides that “Changes to the basis of measurement and its impact on the charges will be subject to agreement in accordance with the Change Control Procedure”;

b

Clause 5.7, which provides that “[t]he responsibility for establishing the IT architecture, standards and strategic direction of Jaguar Land Rover shall at all times remain with Jaguar Land Rover. … IBM shall conform to and support such architecture, standards, strategic direction, and, Jaguar Land Rover’s change management procedures… as set out in Schedule G…”;

c

Schedule C paragraph 3, which provides that “the Parties agree that if the consumption of any of the Resource Units referred to fall outside the parameters set in Exhibit C-1… against the Tokyo Baseline as at the Tokyo Effective date, then the Parties agree to discuss in good faith with a view to agreeing any change to the Fixed Services Charges and the Unit Prices to reflect this changed consumption and to reset the Tokyo Baseline… via the Change Control Procedure”;

d

Schedule T, which obliges JLR to “work in good faith with IBM” to agree a list of servers and images to be migrated (paragraph 3.5) and to propose and agree alternative servers and images if JLR does not permit one to be migrated (paragraph 3.8);

e

Schedule G paragraph 5.1.c.ix.(a), which provides that “IBM shall not be entitled to add or increase the Charges in respect of… (a) Changes which were envisaged at the Tokyo Effective Date and for which a charge is included in the Charges Schedule”;

f

Schedule G paragraph 5.1.c.xi.(a), which provides that JLR shall reject or accept the CCN or require IBM to revise it or request IBM to provide more information.

86

However, none of those terms says anything at all about the contractual consequences of JLR failing to carry out the (alleged) agreed transformation or migration, or of JLR requesting IBM to provide additional services in relation to the legacy estate. Certainly there is nothing in any of them to suggest that either of those events would trigger a mandatory variation of the DCHA.

87

As Sir Thomas Bingham MR said in Philips Electronique Grand Public SA v British Sky Broadcasting Ltd [1995] EMLR 472, 481, “the courts’ usual role in contractual interpretation is, by resolving ambiguities or reconciling apparent inconsistencies, to attribute the true meaning to the language in which the parties themselves have expressed their contract”. I find it impossible to see how that kind of process applied to the existing terms of the DCHA could produce an express term in the form pleaded.

88

More generally, and contrary to Kyndryl’s position, I cannot see that the DCHA provides for any circumstances (or any circumstances relevant to the present case) in which JLR would be obliged to vary the DCHA by approving a CCN submitted by IBM through the change control process. On the contrary, paragraph 5.1.c.xi of schedule G to the DCHA expressly gives JLR the right to reject a CCN if it wishes. Although that paragraph is expressed in mandatory terms (“[JLR] shall… either reject… require… request… or accept the CCN”), that means, in my view, that JLR is obliged to take one of the specified actions but has a free choice as to which one. The furthest the DCHA goes in imposing any relevant obligation is, in schedule C paragraph 3 above, to “agree to discuss in good faith” any changes to charges via the Change Control Procedure.

89

It is not surprising that the DCHA does not provide for a mandatory variation if JLR requests additional services. IBM was not obliged to provide additional services beyond those specified in the DCHA. If there was such a request then IBM had a choice: it could have refused to provide the services or it could have proposed a variation through the Change Control Procedure, including any variation to charges. JLR could then have either accepted or rejected the change. If IBM chose to provide additional services without a formal change and without any other agreement, then its right to be paid for those services, if any, would be expected to lie in restitution rather than contract.

90

Kyndryl relies on the change control dispute resolution procedure in support of its argument that JLR can in principle be obliged to accept a CCN. I refer to that procedure in paragraph 71 above. As I have already said, I do not think that the effect of the procedure is that the court can impose upon the parties contractual terms or changes to which they have not agreed. In particular, IBM cannot be obliged to provide additional services absent agreement, nor can JLR be obliged to pay for them.

91

Kyndryl argues that there is a relevant comparison to be made with construction contracts where an engineer has the power to certify variations. The cases, including Henry Boot v Alstom [2005] EWCA Civ 813, [2005] 1 WLR 3850 and Grove v S&T [2018] EWHC 123, [2018] BLR 173 show that the court can decide the true value of a certificate and if appropriate open it up. However, that is a different situation from the present where Kyndryl is seeking (in this part of the case) to impose on JLR a variation that JLR has not accepted.

92

As for the implication of the proposed term, the principles are well known and were set out in Marks & Spencer plc v BNP Paribas Securities Services [2015] UKSC 72; 2016 AC 742. For present purposes, I focus on the requirements that a term can only be implied if it is necessary to give business efficacy to the contract, so that no term will be implied if the contract is effective without it, or so obvious as to go without saying.

93

JLR argues that the proposed term is unnecessary. In summary, if JLR was obliged to migrate its systems, as Kyndryl alleges, but failed to do so, then there were other contractual rights and remedies available to IBM. First, IBM could claim damages for breach of that obligation. Second, since IBM was not obliged to provide services outside those specified in CCN025, it could have refused to continue supporting legacy systems. Third, if JLR requested additional services and IBM was prepared to provide them, then any required change to the contract could be effected through the change control procedure (and JLR adds that the implication of the proposed term would be inconsistent with that procedure).

94

Kyndryl responds that the parties should not be thrown into a position where one has to claim damages against the other, and it would be more sensible and practical, and also necessary, to imply the proposed term. It says that the argument that IBM could have refused to provide services outside the contract until JLR agreed a variation fails to take any account of the realities of a long-term IT contract and does not reflect the way in which any commercial party in a long-term business relationship would be expect to behave, particularly where critical systems were involved. It says that the existence of the change control procedure does not mean that there cannot also be an implied term providing that a change should be agreed if certain conditions are satisfied.

95

I do not consider this to be an adequate answer to JLR’s argument on necessity. In a large, long-term IT contract it is not unusual for requirements to change and for the customer to request service changes. That is what the change control procedure is for. I appreciate that IBM may have been reluctant for commercial or relationship reasons to take too firm a line on what services it was obliged to provide or to press its customer for another formal change. However, as a contractual matter, IBM was entitled to refuse to provide additional services until a change had been agreed. That being so, the contract was fully efficacious without the need for the additional proposed term.

96

Kyndryl relies on Davy Offshore and Davy Offshore v Emerald Field (1991) 55 BLR 1, in which Judge Forbes QC held (pages 61, 62) that an engineer or employer who has a permissive power to order a variation may be required to exercise it if the contractor would otherwise be unable to perform the contract or where the contract would not otherwise work. I do not agree that that has any application to the present case. First, JLR did not have a power to order variations, rather it had the right to accept or reject CCNs proposed by IBM. Second, there is no question of the contract being unworkable or incapable of performance. As I have already said, IBM could have refused to provide additional services unless and until a formal change was agreed.

97

Kyndryl argues that the question of implication should not be decided now because it would be informed by the circumstances in which CCN025 came to be negotiated, and they were not fully in evidence. However, it did not identify any particular circumstances, beyond those discussed above, that might make the proposed term necessary.

98

JLR also argues that the term should not be implied because it is incapable of clear expression. For completeness, I should say that, if I had regarded the term as necessary or obvious, then I would not have regarded that further objection as sufficient in itself to reject the claim summarily.

99

I conclude that Kyndryl has no real prospect of establishing that there was an express or implied term of the DCHA as pleaded in paragraph 15.2 of the Particulars of Claim.

Ground 3 - Estoppels

100

In the alternative to its primary case that IBM had a contractual right to a variation, Kyndryl pleads, at paragraph 46 of the Particulars of Claim, estoppels in the following terms:

“…[JLR] is estopped by convention or representation or promissory estoppel from denying that that [IBM] was entitled to a variation of the contract reflecting the cost of the Services Delta because… [JLR] represented to [IBM], expressly and/or by its conduct in the meetings and communications set out above) that if a re-solutioning was not agreed in Project Defender then it would agree a Change which compensated [IBM] for the additional work it had carried out constituting the Services Delta. There was also a convention at all material times between [IBM] and [JLR] to the same effect.”

The conventions, representations and promises are pleaded in paragraphs 29, 31 and 34 and JLR accepts for present purposes that Kyndryl will prove them. JLR argues, however, that that they are not sufficiently clear or unequivocal to found the pleaded estoppels. It argues that they “suffer from the same uncertainty as the Variation [Agreement] and the entitlements to variations: they are all species of agreement-to-agree”.

101

JLR also argues that the estoppels do not properly address the need for compliance with the contractual change process. In Rock, Lord Sumption said, at [16], that a person could in principle be estopped from relying on non-compliance with formalities as a reason to invalidate a variation, but “the scope of estoppel cannot be so broad as to destroy the whole advantage of certainty for which the parties stipulated… [a]t the very least, (i) there would have to be some words or conduct unequivocally representing that the variation was valid notwithstanding its informality; and (ii) something more would be required for this purpose than the informal promise itself”.

102

As is apparent from the way they are framed, JLR’s complaints about the uncertainty of the estoppels overlap significantly with those already discussed above about whether the Variation Agreement is unenforceable for uncertainty or as an agreement to agree. The same conduct and communications are relied on by Kyndryl both to prove the Variation Agreement and, in the alternative, to prove the estoppels. As I see it, contract-by-conduct and estoppel are presented as different legal analyses of the same facts, either one leading to the conclusion that JLR was obliged to execute a CCN. In those circumstances, I do not think that it would be right to entertain an application for strike-out or summary judgment on the estoppel case as an issue separate from the contractual case, even if there might be some difference in the applicable test. Unless JLR can dispose summarily of both the contract and estoppel cases, the matter will anyway proceed to trial. As Bacon J said in the passage quoted at paragraph 21 above, summary determination of an issue is not appropriate if it would have no consequences except that there would be one fewer issue for trial.

103

I have already held that Kyndryl has a real prospect of success on its primary case to enforce the Variation Agreement. That will go to trial; and Kyndryl should therefore be permitted to pursue its alternative case on estoppel on the same facts.

104

In reaching that decision, I take into account that the test for proving an estoppel is not quite the same as that for proving the terms of a contract. As Lord Denning MR explained in Woodhouse AC Israel Cocoa Ltd SA v Nigerian Produce Marketing Co Ltd [1971] 2 QB 23 (page 61), once a contract is made, it is the duty of the court to give effect to it if it possibly can, and it does so by resolving ambiguities, no matter how difficult that may be. “But when a man is estopped, he has not agreed to anything. Quite the reverse. He is stopped from telling the truth. He should not be stopped on an ambiguity. To work an estoppel, the representation must be clear and equivocal.” It is therefore possible, as JLR argues, that, even if the Variation Agreement is enforceable, the estoppel case could still fail for lack of certainty (although it is hard to see in that case why the estoppel case would be relevant). However, in order to draw that distinction for the purposes of a summary determination, I would need to be persuaded that there are particular, clearly identified, aspects in which the estoppel case is defective or objectionable, over and the above the complaints about the uncertainty in the Variation Agreement that I have already discussed. None was identified by JLR in its written argument or oral arguments.

Ground 4 – Unjust enrichment

105

Kyndryl’s unjust enrichment claim is pleaded at paragraph 50 of the Particulars of Claim:

50.

… the Defendant has been unjustly enriched at the expense of the Claimant in that:

50.1.

The Defendant was enriched by receiving the benefit of the additional work provided by the Claimant which constituted the Services Delta;

50.2.

That enrichment was at the Claimant's expense because the Claimant provided those services at the Defendant's request and without receiving payment and/or the Defendant freely accepted those services;

50.3.

The enrichment was unjust because there was a failure of basis for and/or free acceptance of that additional work which fell outside the contractual provisions.

51.

Consequently, the Claimant is entitled to a restitutionary award on a quantum meruit basis reflecting the value of the additional services by which the Defendant has been unjustly enriched at its expense, totalling £19,459,513.334 have not been paid to it. The basis on which that sum is calculated reflects the additional price of providing the Services Delta from 1 January 2017 to 29 October 2021 as set out in Appendix 3.

106

Kyndryl seeks to introduce the underlined words by amendment in order to pursue an unjust enrichment claim based on the principle of free acceptance. That principle is set out in Goff & Jones on Unjust Enrichment, 10th edition, paragraph 17–03 as follows:

A defendant will be held to have benefited from the services rendered if he, as a reasonable man, should have known that the claimant who rendered the services expected to be paid for them, and yet did not take a reasonable opportunity open to him to reject the proffered services. Moreover, in such a case, he cannot deny that he has been unjustly enriched.

107

JLR consents to that amendment and does not seek summary dismissal of the unjust enrichment claim insofar as it is based on free acceptance. However, insofar as the claim is also based on requests by JLR for additional services, JLR objects that no requests have been pleaded and none was made.

108

In response, Kyndryl applies to amend the Legacy Environment Claim to introduce the following paragraphs:

42A. There was a course of conduct throughout the period from 1 January 2017 until the DCHA expired in which the Defendant repeatedly instructed IBM to carry out additional works outside the scope of the contract consisting of the Services Delta and/or freely accepted such works understanding that they were not being provided gratuitously. The course of conduct involved the Defendant making repeated requests expressly and/or by conduct through requests in meeting, discussions at management level, requests and operational level for daily tasks and/or generally by failing to engage in the required transformation and migration to Flex which would have allowed the anticipated services to be carried out. The additional works carried out by IBM were carried out pursuant to that course of conduct.

42B. Further the implicit premise of the discussions between the parties pleaded at paragraphs 28 to 42 above was that the Defendant understood that IBM was providing services beyond those provided for in the DCHA; was not paying for those services; and wanted IBM to continue to provide those services. The Claimant will rely at trial on the entirety of the interactions between IBM and the Defendant in the period from 1 January 2017 until the expiry of the DCHA in providing the course of conduct.

Kyndryl also seeks to amend the Storage Solution Claim to similar effect by the introduction of new paragraphs 69A and 69B. Kyndryl says that the amendments make explicit a “theme” underlying the Particulars of Claim that JLR had consistently requested additional services.

109

JLR opposes those amendments. It argues that they are inadequate, and do not answer its objection, because they do not properly particularise the requests, contrary to the requirements of CPR 16.4(1)(a), 16PD7 paragraphs 7.4 and 7.5, and the overriding objective. It says that Kyndryl should at least identify when the alleged requests were made, by whom, and in what terms. There is force to this complaint. Kyndryl says that its case is that there was a consistent course of conduct giving rise to the requests, and that to plead every individual request would be burdensome and unnecessary. But in my view, although the amendments set out the general nature of the case, JLR is at least entitled to know whether Kyndryl relies on any specific requests or whether its case is confined to an implication from a course of conduct. If the former, then JLR is entitled to particulars of the requests; if the latter, it is entitled to confirmation that the case is limited in that way and to an explanation of how the implication nevertheless arises. To say only that Kyndryl will rely on the course of conduct over many years and on the entirety of interactions between the parties is not satisfactory.

110

I am not persuaded, however, that JLR’s criticisms of the existing pleading and the proposed amendments, are such that it would be right to refuse permission to amend and to dismiss the claim summarily now, as JLR asks. As JLR accepted in argument, this is a pure pleading point—whether there were in fact requests for additional services sufficient to give rise to an unjust enrichment claim is an evidential matter for trial. I therefore have in mind what Tugendhat J said in Kim v Park [2011] EWHC 1781 (QB) at [40]:

[W]here the court holds that there is a defect in a pleading, it is normal for the court to refrain from striking out that pleading unless the court has given the party concerned an opportunity of putting right the defect, provided that there is reason to believe that he will be in a position to put the defect right.

Moreover, in ACS v Efacec [2021] EWHC 915 (TCC), Mr Roger ter Haar KC said at [56] that where a proposed amended pleading calls for further particulars, the remedy is for the other party to request further information rather than for the court to refuse permission to amend.

111

I am fortified in my view that that is the correct approach in the present case by the consideration that Kyndryl’s unjust enrichment claim will proceed to trial in any event on the basis of free acceptance, so the court will in any event have to examine the parties’ conduct in order to decide whether JLR was unjustly enriched by accepting services provided by IBM outside the contract.

112

JLR objects to the amendments on the further ground that they are inconsistent with the existing pleading. It says that the existing case (at paragraphs 1.1, 9.3, 23.1, 23.2 and appendix 3 of the Particulars of Claim) is that IBM suffered loss by failing to achieve expected savings on the migration to Flex, whereas the proposed amendments advance the case that IBM incurred additional costs by performing additional requested services. I do not think that that objection takes matters any further for present purposes. There is no reason in principle why Kyndryl could not pursue both claims together or in the alternative.

113

I will therefore permit the amendments to paragraphs 42A, 42B, 69A and 69B. JLR may make a request for further information, if so advised, and is at liberty to seek further appropriate relief if it considers that the request has not been properly answered or that the claims remain insufficiently particularised.

Ground 5 – Limitation

114

Clause 1.11.5 of the DCHA provides:

[N]either party will bring a legal action more than three years after the later of when the cause of action arose or the party became aware of or ought reasonably to have been aware of the breach unless otherwise provided by local law without the possibility of contractual waiver or limitation.

115

JLR’s position when the application was issued was that all Kyndryl’s claims were barred by that clause because the relevant causes of action arose, or Kyndryl (or IBM) was aware or ought reasonable to have been aware of the breach, before 20 July 2020, three years before proceedings were issued. However, at the hearing, JLR confined its application to the claim under the DCHA, that is, the claim for breach of the express or implied term pleaded in paragraph 15.2 of the Particulars of Claim. Since I have decided that that claim has no real prospect of success, the question of limitation does not arise, but I consider it for completeness.

116

In paragraph 45 of the Particulars of Claim, Kyndryl pleads that JLR breached the DCHA by failing “to execute CCN050 or to pay the sums due in respect of the Services Delta”. That cause of action could not arise until the draft CCN050 was presented to JLR for approval, which was after 20 July 2020. Paragraph 49 of the Particulars of Claim pleads a further unspecified breach of the DCHA “which entitled IBM to a variation”. It was initially unclear to me whether that paragraph was asserting a different and possibly earlier breach from the one in paragraph 45. In oral argument, however, Kyndryl explained that paragraph 49 was addressed to the possibility that the draft CCN050 might have incorrectly recorded the parties’ agreement, but that JLR nevertheless had an obligation to execute a corrected change notice. The breach would also occur after 20 July 2020, since, again, JLR could not be obliged to execute any change notice until IBM had presented one. It follows that time bar under clause 1.11.5 is not in itself an answer to the pleaded claims under the DCHA.

Disposition

117

Kyndryl has no real prospect of proving that there was an express or implied term of the DCHA that, if JLR did not carry out the transformation and migration project and instead requested that IBM provide additional services to host and maintain the legacy estate, IBM would be entitled to a variation of the DCHA requiring JLR to pay IBM for that additional work. I therefore grant summary judgment to JLR on that part of ground 2 of the application and dismiss Kyndryl’s claim for breach of that alleged term of the DCHA.

118

In all other respects, JLR’s application for summary judgment and to strike out the claim fails.

119

I grant Kyndryl permission to amend its Particulars of Claim to introduce paragraphs 42A, 42B, 69A and 69B in the form provided to me.

120

I will hear the parties on the form of the order consequential on this judgment.