[2024] UKUT 269 (AAC)

TJO attended at the VA’s home on the Saturday morning (16 January 2021); he opened the door and they spoke; the VA asked TJO to buy cigarettes for him; she refused (but said she could buy him food); he become cross with her and she then left, after about 10-15 minutes interacting with the VA. She logged her visit on the employer’s system, but did not otherwise notify the employer of anything out of the ordinary;

on the Saturday evening, TJO attended at the VA’s home, knocked on the door, but got no answer; she waited in the car for about 15 minutes but he did not return. TJO then drove to the local Tesco in case the VA was there (but he was not). TJO did not report to her employer that she had not been able to make contact with the VA;

on the Sunday morning, TJO attended at the VA’s home, knocked on the door, but got no answer. TJO said she tried to call the employer’s office but could not get through. She did not email the office, although she had an email address;

on the Sunday evening, TJO attended at the VA’s home at 5.35 pm, knocked several times, but got no answer. She logged in to the employer’s system at 5.35, and logged out at 5.42 pm. TJO did not get through to the office on the phone, and did not send an email;

on the Monday morning, TJO attended at the VA’s home, at just after 10 am, knocked on the door, but got no response. The neighbour opposite told her that the VA had had a fall outside the house and that he had called an ambulance;

during the meeting, TJO produced evidence of her having made two calls on the Saturday evening at 6 pm, only one of which “connected”. It seems that this call was with W, and they discussed a service user other than the VA;

during the meeting, TJO said that she could only see a reflection of the TV, through the VA’s front window.