PT-2022-000261 - [2025] EWHC 2060 (Ch)

the initial contact with them was made by Kathleen Quinn, John Quinn’s wife, on 28 July 2014;

Mrs Quinn set up the payments for the will using Sheila’s debit card; and when it transpired that the debit card had been cancelled, Mr Quinn told Damsons that his wife would set up an alternative form of payment;

The contact number provided for Sheila was Mr Quinn’s mobile number, and he was with Sheila when she gave her instructions by telephone;

Sheila initially gave instructions for a will under which Ms West received £10,000 and Mr Quinn the remainder of her estate, and that will was “approved” on 3 September 2014; Mr Quinn was with her during that call;

On 20 January 2015, Sheila contacted Damsons, again by telephone, to alter the 2014 by removing the gift to Ms West;

In the file notes, Ms West is referred to as Margaret Carter, suggesting confusion;

Damsons made no inquiries as to Sheila’s age, which was 86 at the relevant time;

Sheila told Damsons that she wanted to change her will and leave her estate to Mr Quinn; but they did not explore the reasons with her and took no steps to satisfy themselves that pressure was not being exerted by Mr Quinn on her.