TC09596 - [2025] UKFTT 00895 (TC)

The Appellant changed its ‘Terms and Conditions’, with effect from August 2020. The form of the Appellant’s Invoices was also changed. The aim of revising these Terms and Conditions was to make the position even clearer to customers that the Appellant does not provide a fitting service. Signage was also introduced in 2020, which is displayed in prominent positions in the Appellant’s stores, and makes clear to customers that the Appellant does not provide a fitting a service.