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Specialist sourcebooks
Specialist sourcebooks
CONC is the consumer credit sourcebook, which includes rules and guidance that apply to firms, such as Promethean, that provide debt-counselling services to consumers. These included rules and guidance that:
require communications and financial promotions to be clear, fair, and not misleading (CONC 3.3.1R, 3.1.4R and 3.3.10G);
specify required content for financial promotions and certain other communications with customers (CONC 3.9.3R and 8.2.4R);
require clarity in communications and financial promotions as to whether a firm is (i) a for-profit or (ii) a governmental, charitable, or non-profit operation (CONC 3.9.5R(2) and CONC 3.9.7R); and
in its first communication with a customer, include a statement that free advice is available, and that the customer can find out more, by contacting MoneyHelper, and must include a link to the MoneyHelper website (at www.moneyhelper.org.uk) (CONC 8.2.4R)
- Heading
- Introduction
- Procedural matters
- The law
- The Register
- FCA Handbook
- High level standards
- Specialist sourcebooks
- Other Guidance
- Requirements
- Debt Counselling
- Background facts
- Screenshots of these websites were included in the Hearing Bundle
- The Tribunal’s jurisdiction
- Submissions
- Mr Fell submitted that Wilson demonstrated the importance of consumer protection as a matter of public policy, and that similar important concerns arise in this case
- Discussion
- Further observations
- Conclusions