Case No. EWHC-185-(Admin)
Administrative Court

Case No. EWHC-185-(Admin)

Fecha: 31-Ene-2023

The Ombudsman’s decision

33.The Ombudsman's analysis of the facts highlighted the Defendants’ failure to communicate to the correct address that they had accepted a duty to rehouse the family and the Claimant in July 2017. The Ombudsman had to consider whether the Defendants had adequately remedied the injustice caused by that. The Ombudsman found at paragraph 89 that the Claimant was not compelled by the Defendants’ error to separate from his family and live with a friend, he had chosen to do so. He was not homeless during that period. The Ombudsman found at paragraph 91 that once the Claimant had separated from his family the Defendants’ duty to house him had come to an end. The Ombudsman found that any problems arising from the unsuitability of his own rented property were not the Defendants’ fault. The Ombudsman increased the compensation to the Claimant’s family and the Claimant for the relevant period to £7,200.