Limitations of Liability
Limitations of Liability
Clause 52.2 deals with limits on the TCS’s aggregate liability. Clause 52.3 deals with DBS’s aggregate liability. Clause 52.4 deals with losses which neither side is liable to the other for. Clause 52.5 deals with what are considered to be direct losses recoverable by the Authority. These clauses are set out below:
‘52.2 Subject to clause 52.1, the CONTRACTOR's total aggregate liability:
in respect of the indemnity in clauses 17.2 (Tax), 29 (Employment Indemnity), and 51 (IPR Indemnity), shall be unlimited;
for all loss of or damage to the AUTHORITY Premises, property or assets (including technical infrastructure, assets or equipment but excluding any loss or damage to the AUTHORITY's Data or any other data) of the AUTHORITY caused by the CONTRACTOR's Default shall in no event exceed £5,000,000 (subject to indexation);
for all loss, destruction, corruption, degradation, inaccuracy or damage to the AUTHORITY Data caused by the CONTRACTOR's Default shall be £5,000,000 (subject to indexation);
in respect of Services Credits shall be limited in each Service Year to 10% of the Charges in that year;
in respect of Delay Payments shall be limited to 10% of the implementation Charges.
in respect of all other claims, losses or damages, shall in no event exceed £10,000,000 (subject to indexation) or, if greater, an amount equivalent to 100% of the Charges paid under this Agreement during the 12 month period immediately preceding the date of the event giving rise to the claim under consideration less in all circumstances any amounts previously paid (as at the date of satisfaction of such liability) by the CONTRACTOR to the AUTHORITY in satisfaction of any liability under this Agreement.
Subject to clause 52.1, the AUTHORITY's total aggregate liability, (in addition to its obligation to pay the Charges as and when they fall due for payment):
for all Defaults by the AUTHORITY resulting in loss of or damage to the property or assets (including technical infrastructure, assets or equipment) of the CONTRACTOR shall in no event exceed £5,000,0000 (subject to indexation);
for the Termination Payment, shall not exceed:
52.3.2.1 in first Contract Year, £35,000,000 (subject to indexation);
52.3.2.2 in the Contract Years two and three and four and five, £25,000,000 (subject to indexation) for that respective year
52.3.2.3 in the final Contract year, £15,000,000 (subject to indexation);and
for the Compensation Payment, shall not exceed £10,000,000 (subject to indexation);
in respect of all other Defaults by the AUTHORITY shall in no event exceed the greater of:
52.3.4.1 an amount equivalent to the total Charges paid or properly invoiced and due to be paid under this Agreement in the 12 month period immediately preceding the event giving rise to the liability; or
52.3.4.2 £25,000,000.
Subject to clauses 52.1 and 52.5, neither party will be liable to the other party for:
any indirect, special or consequential loss or damage; or
any loss of profits, turnover, business opportunities or damage to goodwill (whether direct or indirect).
Subject to clause 52.2, the AUTHORITY may, amongst other things, recover as a direct loss:
any additional operational and/or administrative costs and expenses arising from the CONTRACTOR's Default;
any wasted expenditure or charges rendered unnecessary and/or incurred by the AUTHORITY arising from the CONTRACTOR's Default; and
the additional cost of procuring Replacement Services for the remainder of the Term; and
any anticipated savings.’
The points of construction which arise are as follows:
DBS contends that the cap of £10,000,000 (subject to indexation) referred to in Clause 52.2.6 applies separately to each of its counterclaims brought against TCS. TCS contends that the clause provides a single, aggregate cap of £10,000,000 which applies to all claims, save for those dealt with in the preceding sub-paragraphs of the Clause. The only relevant one of these to provide a separate limit of liability is Clause 52.2.5 in respect of Delay Payments;
in relation to Clause 52.2.5, TCS contends that the Delay Payments are to be limited to 10% of the ‘implementation Charges’. These are not specifically defined. TCS argues that, by reference to Schedule 2-3, the implementation Charges should be regarded as a reference to the Charges associated with the successful Delivery of the Modernisation Release, which are £2,898,420.23. The limit would therefore be £289,842. DBS denies that any meaning can be given to the cap, or, alternatively, identifies other materials which may bear on what ‘implementation Charges’ mean, and which would give rise to a substantially higher cap;
DBS contends that TCS’s claim for wasted expenditure is in fact a claim for loss of profits, and as such is excluded by Clause 52.4.2. TCS contends that, whilst accepting that its loss could be characterised as either wasted expenditure or loss of profit, having characterised it as wasted expenditure, it is not caught by the exclusion at Clause 52.4.2.
- Heading
- CONTENTS
- IntroductiON
- The Factual Witnesses
- Expert Evidence
- Programming Experts
- Forensic Accounts
- The Parties Submissions
- Principles Applicable to Issues of Construction
- The Defendant’s Obligations and Responsibilities
- Clause 15
- Clause 9.5 which states
- Clause 14.5 of Schedule 2-6 which states
- The Delay and Notice Provisions
- Clause 7
- Conditions Precedent: Clauses 5 and 6
- Conditions Precedent: the authorities
- Clause 5.6
- Clause 6
- Clause 8
- Limitations of Liability
- A single or multiple caps?
- The Delay Damages cap under Clause 52.2.5
- Is TCS’s claim for loss of anticipated costs savings excluded by Clause 52?
- Compliance with Clause 5.3, Agreement and Estoppel Introduction
- Express Agreement
- Estoppel
- Introduction
- R1 B&B Delays
- Mr Britton’s First Analysis
- Mr Britton’s Second Analysis
- Conclusion on Mr Britton’s Analyses
- TCS’s submission based upon Mr Jardine’s analysis
- Responsibilities for Delay on the ‘Infrastructure’ Critical Path
- R1-D
- Compliance with Notice Provisions
- Analysis of Delays
- Up to August 2017
- From August 2017 to 19 September 2018
- Analysis
- Failed to confirm its desired functional scope of R1 Disclosure in relation to the Customer-to-Business portal and Accountable Officer’s Update Service functionality. Such confirmation was a prerequis
- Failed to make available an end-to-end test environment for the Interactive Voice Response system
- Failed to agree upon a data migration approach, without which the Claimant could not complete the build of a data migration environment so that anonymised data could be made available for testing
- Failed to ensure that relevant external stakeholders were available to participate in Final Systems Integration Testing
- Partial Termination
- TCS’s Claims
- Non-Manpower Costs
- Anticipated Cost Savings
- Summary of TCS’s Delay Claim Recovery
- DBS’s Claims
- Delay Payments
- R1-B&B Delay
- Disclosure Scotland Extension Costs – Item 1 of the Updated Schedule of Loss
- Loss of Anticipated Savings – Item 3 of the Updated Schedule of Loss
- R1-D Delay
- R0 Licence Costs – Item 4 of the Updated Schedule of Loss
- R0 Hosting and Infrastructure Costs - Item 5 of the Updated Schedule of Loss
- R0 Technology Refresh – Item 6 of the Updated Schedule of Loss
- R0 N-1 Sustainment Costs – Item 7 of the Updated Schedule of Loss
- R0 Maintenance Costs – Item 8 of the Updated Schedule of Loss
- Savings
- Introduction
- Quality-related Obligations
- Good Industry Practice and Defects
- Digital by Default Standards
- Section 71
- The Basics Portal
- Section 73
- The Barring Portal
- Section 75
- Section 76
- Barring Portal: Loss of productivity - Item 11 of the Updated Schedule of Loss
- LPF Portal
- Siebel Useability Issues
- Redaction
- Document naming, bundle creation and performance
- Adobe Licence (Item 20)
- Document Storage (Item 21)
- Other B1 Barring Quality Issues
- Scan on Demand
- Special Characters
- Letters
- Item 24 : Loss of Efficiency Claims arising out of R1 Barring Quality/Useability Issues
- N-1 Sustainment Costs
- Causation and Loss
- Exit/Service Transfer
- Identification of all services (3.2.2)
- Knowledge Transfer (3.2.6 and 3.2.7)
- Section 95
- Providing all documentation to a replacement contractor (3.2.1 and 3.2.10)
- The identification of all leases, maintenance agreement and support agreements in connection with the provision of the services (3.2.3)
- Providing any other information or assistance reasonably required by a replacement contractor (3.2.14)
- Causation and Loss
- The Security Incidents
- The Charges Variation Dispute Introduction
- Issue 1: How the amount of an ‘over-recovery of the Forecast Revenue’ (Clause 2.8.4) or ‘under-recovery of the Forecast Revenue’ (Clause 2.8.5) is to be measured
- Section 104
- Issue 4: How Clause 2.8.5 of Schedule 2-3 applied to Volume Based Service Charges in Service Year 5
- Issue 2: Whether the Predicted Volumes for Basics in Service Year 4 were 1,000,000 (TCS’s case) or 320,374 (DBS’s case)
- Conclusion on Volume Based Service Charge
- Conclusions
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