Up to August 2017
Up to August 2017
This is not a period for which there is any claim for Delay Damages (irrespective of issues such as notice or relief).
The first part is the period up to August 2017, during which period TCS contends that it suffered knock on effects of the delays to R1 B&B. This is not relevant to the issue of relief, as set out above, but it is relevant to TCS’s claim for financial compensation.
In terms of critical path, Mr Jardine’s evidence is that from June 2017 to June 2018, the critical path ran through the work required to start Final SIT 1. This included RFC 489, RFC 417 and 2 Code Drop Works. Mr Britton’s first report contended that the critical path during this period ran through external dependencies. Both experts’ analyses were relatively high level given the nature of the material available for R1-D. For most of the project through to Go-Live of R1-B&B, the planning focus was generally on R1-B&B, as confirmed by Mr Martin of TCS in cross examination. I also take account of Mr Britton’s evidence that the R1 Disclosure plans should be treated with caution and that a reliable delay analysis was difficult to undertake. Moreover, the systemic issues with carrying out a prospective analysis considered in the context of R1-B&B apply equally to this part of case.
I accept Mr Jardine’s view within his Window 3, which was supported by the evidence of Dr Hunt, that the critical path was effectively through the progress of the R1-B&B testing which would allow the release of the SIT Large environment.
R1-D exited SIT on 10 June 2017. There were no Sev1 (i.e. highest level of severity) defects, but there were 5 Sev2 defects. Notwithstanding these, as Dr Hunt agreed in evidence, and I find, that the SIT Large environment (the R1 test environment and stage of testing used for Component Integration testing for Interfaces, System Integration testing with Live interfaces to third parties, and Data Migration Testing, sometimes referred to as SIT-L) was being used until August 2017 for R1-B&B, and for this reason was unavailable for R1-D until then.
For the reasons set out above, TCS has not established an entitlement to either relief from Delay Damages (insofar as relevant) or from a damages claim, or its own right to claim losses, for the delays caused to R1-B&B. To the extent that the driving cause of delay at this time was these preceding delays, as TCS themselves allege, this is a period for which TCS has similarly failed to establish the relevant entitlements.
- Heading
- CONTENTS
- IntroductiON
- The Factual Witnesses
- Expert Evidence
- Programming Experts
- Forensic Accounts
- The Parties Submissions
- Principles Applicable to Issues of Construction
- The Defendant’s Obligations and Responsibilities
- Clause 15
- Clause 9.5 which states
- Clause 14.5 of Schedule 2-6 which states
- The Delay and Notice Provisions
- Clause 7
- Conditions Precedent: Clauses 5 and 6
- Conditions Precedent: the authorities
- Clause 5.6
- Clause 6
- Clause 8
- Limitations of Liability
- A single or multiple caps?
- The Delay Damages cap under Clause 52.2.5
- Is TCS’s claim for loss of anticipated costs savings excluded by Clause 52?
- Compliance with Clause 5.3, Agreement and Estoppel Introduction
- Express Agreement
- Estoppel
- Introduction
- R1 B&B Delays
- Mr Britton’s First Analysis
- Mr Britton’s Second Analysis
- Conclusion on Mr Britton’s Analyses
- TCS’s submission based upon Mr Jardine’s analysis
- Responsibilities for Delay on the ‘Infrastructure’ Critical Path
- R1-D
- Compliance with Notice Provisions
- Analysis of Delays
- Up to August 2017
- From August 2017 to 19 September 2018
- Analysis
- Failed to confirm its desired functional scope of R1 Disclosure in relation to the Customer-to-Business portal and Accountable Officer’s Update Service functionality. Such confirmation was a prerequis
- Failed to make available an end-to-end test environment for the Interactive Voice Response system
- Failed to agree upon a data migration approach, without which the Claimant could not complete the build of a data migration environment so that anonymised data could be made available for testing
- Failed to ensure that relevant external stakeholders were available to participate in Final Systems Integration Testing
- Partial Termination
- TCS’s Claims
- Non-Manpower Costs
- Anticipated Cost Savings
- Summary of TCS’s Delay Claim Recovery
- DBS’s Claims
- Delay Payments
- R1-B&B Delay
- Disclosure Scotland Extension Costs – Item 1 of the Updated Schedule of Loss
- Loss of Anticipated Savings – Item 3 of the Updated Schedule of Loss
- R1-D Delay
- R0 Licence Costs – Item 4 of the Updated Schedule of Loss
- R0 Hosting and Infrastructure Costs - Item 5 of the Updated Schedule of Loss
- R0 Technology Refresh – Item 6 of the Updated Schedule of Loss
- R0 N-1 Sustainment Costs – Item 7 of the Updated Schedule of Loss
- R0 Maintenance Costs – Item 8 of the Updated Schedule of Loss
- Savings
- Introduction
- Quality-related Obligations
- Good Industry Practice and Defects
- Digital by Default Standards
- Section 71
- The Basics Portal
- Section 73
- The Barring Portal
- Section 75
- Section 76
- Barring Portal: Loss of productivity - Item 11 of the Updated Schedule of Loss
- LPF Portal
- Siebel Useability Issues
- Redaction
- Document naming, bundle creation and performance
- Adobe Licence (Item 20)
- Document Storage (Item 21)
- Other B1 Barring Quality Issues
- Scan on Demand
- Special Characters
- Letters
- Item 24 : Loss of Efficiency Claims arising out of R1 Barring Quality/Useability Issues
- N-1 Sustainment Costs
- Causation and Loss
- Exit/Service Transfer
- Identification of all services (3.2.2)
- Knowledge Transfer (3.2.6 and 3.2.7)
- Section 95
- Providing all documentation to a replacement contractor (3.2.1 and 3.2.10)
- The identification of all leases, maintenance agreement and support agreements in connection with the provision of the services (3.2.3)
- Providing any other information or assistance reasonably required by a replacement contractor (3.2.14)
- Causation and Loss
- The Security Incidents
- The Charges Variation Dispute Introduction
- Issue 1: How the amount of an ‘over-recovery of the Forecast Revenue’ (Clause 2.8.4) or ‘under-recovery of the Forecast Revenue’ (Clause 2.8.5) is to be measured
- Section 104
- Issue 4: How Clause 2.8.5 of Schedule 2-3 applied to Volume Based Service Charges in Service Year 5
- Issue 2: Whether the Predicted Volumes for Basics in Service Year 4 were 1,000,000 (TCS’s case) or 320,374 (DBS’s case)
- Conclusion on Volume Based Service Charge
- Conclusions
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