The Defendant’s Obligations and Responsibilities
The Defendant’s Obligations and Responsibilities
The case advanced by TCS, as it had developed by Closing Submissions, relied largely, if not wholly, on failures by HPE which TCS did not say had themselves been caused by any particular failure on the part of DBS itself (in, for example, failing to co-ordinate or manage HPE), but either because (a) the infrastructure and service provided by HPE were systemically inadequate and/or (b) the way in which HPE carried out its obligations (to DBS) was inadequate. TCS argues that both types of act/omission by HPE constituted breaches of express or implied obligations upon DBS within the Agreement, or were, in any event, ‘Authority Causes’ for the purposes of Clause 7 of the Agreement. By contrast, DBS contend that failures on the part of HPE do not amount to any breach of contract by DBS and do not, moreover, amount to ‘AUTHORITY Cause’. If DBS is right about this, this is sufficient to dispose of TCS’ R1 Barring and Basics delay claim, which is based entirely on alleged failures on the part of HPE reflecting onto DBS.
Paragraphs 10-15 of the Amended Particulars of Claim summarise what TCS alleges were the services it was required to provide and, equally important in the context of this case, those services which it says it was not required to provide. It relies upon paragraphs 2.33 and 2.34 of Schedule 2-2 of the Agreement. These run to about 10 pages, and TCS contends that their obligations were limited to development and management of application software for the Solution, and did not extend to design and/or providing the technical infrastructure on which the Solution was to be deployed. DBS disputes this, and in light of the requirement upon TCS to specify within the appropriate Service Description how the Technical Infrastructure meets each of the standards and constraints set out in Schedule 2-12 to the Agreement (see Clause 2.1.2.2 of Schedule 2-12), I accept that this does appear to be at least an over simplification of TCS’s role.
TCS also contends that its obligations did not extend to providing systems integration services, ‘such as managing dependencies between the Defendant’s various suppliers, ensuring compatibility between the Solution and the technical architecture, or ensuring that suppliers and stakeholders all performed their responsibilities in accordance with a plan that permitted the project to proceed on schedule’. The nature and extent of each party’s responsibilities to act as ‘systems integrator’ features large in the pleadings, in the factual and expert evidence and indeed in the written and oral openings, but the extent that particular periods of delay as ultimately advanced at trial in fact turned on the precise definition of, or the parties’ respective responsibilities in respect of, ‘systems integration’ was in reality considerably less. Nevertheless, it is a matter I consider further below.
The clauses specifically pleaded at paragraph 25 of the Amended Particulars of Claim and relied upon for establishing express breaches were Clauses 5.1, 5.2 of Schedule 2-6 of the Agreement (in relation to R1-Dand 15.4 and 15.6 of Schedule 2-6 of the Agreement (in relation R1 Barring and Basics).
The relevant parts of Clause 5 and 15 of Schedule 2-6 of the Agreement state:
Clause 5:
‘5.1 The parties shall collaborate in an environment of mutual respect and cooperation…
Subject to confidentiality and other similar obligations, the parties shall co-operate in the provision of information necessary for the successful operation and assessment of performance of the Services and other obligations under this Agreement. The parties shall use all reasonable endeavours to meet the timescales as may reasonably be established for the provision of such information and to ensure the accuracy of the information provided’.
- Heading
- CONTENTS
- IntroductiON
- The Factual Witnesses
- Expert Evidence
- Programming Experts
- Forensic Accounts
- The Parties Submissions
- Principles Applicable to Issues of Construction
- The Defendant’s Obligations and Responsibilities
- Clause 15
- Clause 9.5 which states
- Clause 14.5 of Schedule 2-6 which states
- The Delay and Notice Provisions
- Clause 7
- Conditions Precedent: Clauses 5 and 6
- Conditions Precedent: the authorities
- Clause 5.6
- Clause 6
- Clause 8
- Limitations of Liability
- A single or multiple caps?
- The Delay Damages cap under Clause 52.2.5
- Is TCS’s claim for loss of anticipated costs savings excluded by Clause 52?
- Compliance with Clause 5.3, Agreement and Estoppel Introduction
- Express Agreement
- Estoppel
- Introduction
- R1 B&B Delays
- Mr Britton’s First Analysis
- Mr Britton’s Second Analysis
- Conclusion on Mr Britton’s Analyses
- TCS’s submission based upon Mr Jardine’s analysis
- Responsibilities for Delay on the ‘Infrastructure’ Critical Path
- R1-D
- Compliance with Notice Provisions
- Analysis of Delays
- Up to August 2017
- From August 2017 to 19 September 2018
- Analysis
- Failed to confirm its desired functional scope of R1 Disclosure in relation to the Customer-to-Business portal and Accountable Officer’s Update Service functionality. Such confirmation was a prerequis
- Failed to make available an end-to-end test environment for the Interactive Voice Response system
- Failed to agree upon a data migration approach, without which the Claimant could not complete the build of a data migration environment so that anonymised data could be made available for testing
- Failed to ensure that relevant external stakeholders were available to participate in Final Systems Integration Testing
- Partial Termination
- TCS’s Claims
- Non-Manpower Costs
- Anticipated Cost Savings
- Summary of TCS’s Delay Claim Recovery
- DBS’s Claims
- Delay Payments
- R1-B&B Delay
- Disclosure Scotland Extension Costs – Item 1 of the Updated Schedule of Loss
- Loss of Anticipated Savings – Item 3 of the Updated Schedule of Loss
- R1-D Delay
- R0 Licence Costs – Item 4 of the Updated Schedule of Loss
- R0 Hosting and Infrastructure Costs - Item 5 of the Updated Schedule of Loss
- R0 Technology Refresh – Item 6 of the Updated Schedule of Loss
- R0 N-1 Sustainment Costs – Item 7 of the Updated Schedule of Loss
- R0 Maintenance Costs – Item 8 of the Updated Schedule of Loss
- Savings
- Introduction
- Quality-related Obligations
- Good Industry Practice and Defects
- Digital by Default Standards
- Section 71
- The Basics Portal
- Section 73
- The Barring Portal
- Section 75
- Section 76
- Barring Portal: Loss of productivity - Item 11 of the Updated Schedule of Loss
- LPF Portal
- Siebel Useability Issues
- Redaction
- Document naming, bundle creation and performance
- Adobe Licence (Item 20)
- Document Storage (Item 21)
- Other B1 Barring Quality Issues
- Scan on Demand
- Special Characters
- Letters
- Item 24 : Loss of Efficiency Claims arising out of R1 Barring Quality/Useability Issues
- N-1 Sustainment Costs
- Causation and Loss
- Exit/Service Transfer
- Identification of all services (3.2.2)
- Knowledge Transfer (3.2.6 and 3.2.7)
- Section 95
- Providing all documentation to a replacement contractor (3.2.1 and 3.2.10)
- The identification of all leases, maintenance agreement and support agreements in connection with the provision of the services (3.2.3)
- Providing any other information or assistance reasonably required by a replacement contractor (3.2.14)
- Causation and Loss
- The Security Incidents
- The Charges Variation Dispute Introduction
- Issue 1: How the amount of an ‘over-recovery of the Forecast Revenue’ (Clause 2.8.4) or ‘under-recovery of the Forecast Revenue’ (Clause 2.8.5) is to be measured
- Section 104
- Issue 4: How Clause 2.8.5 of Schedule 2-3 applied to Volume Based Service Charges in Service Year 5
- Issue 2: Whether the Predicted Volumes for Basics in Service Year 4 were 1,000,000 (TCS’s case) or 320,374 (DBS’s case)
- Conclusion on Volume Based Service Charge
- Conclusions
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