R1-D
R1-D
The Relevant Period for Consideration
It its Closing Submissions, TCS deals first with the suggestion advanced in Oral Opening by DBS that its pleaded claim, for Delay Damages calculated from 28 November 2017 to 19 September 2018, the date of Partial Termination (295 days @ £10,000 per day giving rise to a claim for £2,950,000) was a mistake and that it should be entitled to Delay Damages from November 2016.
DBS’s pleading had expressly averred that [paragraphs 65 and 70]:
‘In or around January 2016, the parties agreed that the Claimant would pay the Defendant the sum of £4,559,439 to compensate it for the delay up to 31 March 2016. The parties also agreed that the Go-Live date for R1 Barring would be revised to 15 September 2016, the Go-Live date for R1 Basics would be revised to 1 January 2017 and the Go-Live date for R1 Disclosure would be 28 November 2017….
…
The Claimant could not have delivered R1 Disclosure prior to the expiry of the Agreement or by the deadline of 28 November 2017, nor can it establish an entitlement to an extension of time for the reasons given in paragraphs 39-42 above.’
This was effectively repeated within DBS’s Written Opening. DBS’s Quantum had been calculated, and assessed by its expert, Mr Hain, in his First Report, to value the claim for general damages calculated from 28 November 2017 by reference to the pleadings.
The underlying documents do, indeed, suggest that the date required following the 2015 revision (linked to CCN041) for R1-Dwas 28 November 2016 rather than 2017 (e.g. the Board presentation referred to at F/626 referred to at footnote 16 of DBS’s Written Opening, TCS’s draft Exception Report dated 21 November 2016).
DBS did not seek to amend its pleadings, and in its Written Closing Submissions expressly maintained its claim for Delay Damages calculated as 295 days from 28 November 2017 to the date of alleged Partial Termination. It did so, curiously, on the basis that Delay Damages were claimed from one year from the ‘Revised Go-Live Date of 28 November 2016’. No explanation was given as to the basis for claiming Delay Damages from a year beyond the 2016 date – e.g. whether the date had gone back by further agreement, or that DBS were unilaterally waiving its entitlement or otherwise. One possible explanation is found, again curiously, in Mr Hain’s Second Report in which he notes the difference between November 2016 (referred to by Mrs Wall, TCS’s forensic accountant) and his use of November 2017, which traces back to the pleadings. He then comments: ‘I am instructed that between 29 June 2016 and 19 December 2016, DBS agreed that TCS would focus on Barring and Basics, with Disclosure to be delivered afterwards. DBS's claim is on the basis of an envisaged Go-Live date of 28 November 2017.’ This would suggest that DBS considered that a year’s slippage was agreed in respect of R1-D.
The case advanced by DBS in its Written Closing Submissions (but not pleaded or opened), however, still asserted that TCS were required to establish a claim for relief from 28 November 2016 to 28 November 2017 in order to obtain relief from Delay Damages, even though damages were only claimed from 28 November 2017.
This does not work. DBS’s claim (pleaded, opened and closed) is for Delay Damages calculated for a period of 295 days starting 28 November 2017. TCS does not need to seek relief in respect of a claim which has not been brought against it.
Clearly, notwithstanding the relevant period for the purposes of obtaining relief, to the extent TCS advances a claim for delay losses, it would have to establish its entitlement for the whole period.
- Heading
- CONTENTS
- IntroductiON
- The Factual Witnesses
- Expert Evidence
- Programming Experts
- Forensic Accounts
- The Parties Submissions
- Principles Applicable to Issues of Construction
- The Defendant’s Obligations and Responsibilities
- Clause 15
- Clause 9.5 which states
- Clause 14.5 of Schedule 2-6 which states
- The Delay and Notice Provisions
- Clause 7
- Conditions Precedent: Clauses 5 and 6
- Conditions Precedent: the authorities
- Clause 5.6
- Clause 6
- Clause 8
- Limitations of Liability
- A single or multiple caps?
- The Delay Damages cap under Clause 52.2.5
- Is TCS’s claim for loss of anticipated costs savings excluded by Clause 52?
- Compliance with Clause 5.3, Agreement and Estoppel Introduction
- Express Agreement
- Estoppel
- Introduction
- R1 B&B Delays
- Mr Britton’s First Analysis
- Mr Britton’s Second Analysis
- Conclusion on Mr Britton’s Analyses
- TCS’s submission based upon Mr Jardine’s analysis
- Responsibilities for Delay on the ‘Infrastructure’ Critical Path
- R1-D
- Compliance with Notice Provisions
- Analysis of Delays
- Up to August 2017
- From August 2017 to 19 September 2018
- Analysis
- Failed to confirm its desired functional scope of R1 Disclosure in relation to the Customer-to-Business portal and Accountable Officer’s Update Service functionality. Such confirmation was a prerequis
- Failed to make available an end-to-end test environment for the Interactive Voice Response system
- Failed to agree upon a data migration approach, without which the Claimant could not complete the build of a data migration environment so that anonymised data could be made available for testing
- Failed to ensure that relevant external stakeholders were available to participate in Final Systems Integration Testing
- Partial Termination
- TCS’s Claims
- Non-Manpower Costs
- Anticipated Cost Savings
- Summary of TCS’s Delay Claim Recovery
- DBS’s Claims
- Delay Payments
- R1-B&B Delay
- Disclosure Scotland Extension Costs – Item 1 of the Updated Schedule of Loss
- Loss of Anticipated Savings – Item 3 of the Updated Schedule of Loss
- R1-D Delay
- R0 Licence Costs – Item 4 of the Updated Schedule of Loss
- R0 Hosting and Infrastructure Costs - Item 5 of the Updated Schedule of Loss
- R0 Technology Refresh – Item 6 of the Updated Schedule of Loss
- R0 N-1 Sustainment Costs – Item 7 of the Updated Schedule of Loss
- R0 Maintenance Costs – Item 8 of the Updated Schedule of Loss
- Savings
- Introduction
- Quality-related Obligations
- Good Industry Practice and Defects
- Digital by Default Standards
- Section 71
- The Basics Portal
- Section 73
- The Barring Portal
- Section 75
- Section 76
- Barring Portal: Loss of productivity - Item 11 of the Updated Schedule of Loss
- LPF Portal
- Siebel Useability Issues
- Redaction
- Document naming, bundle creation and performance
- Adobe Licence (Item 20)
- Document Storage (Item 21)
- Other B1 Barring Quality Issues
- Scan on Demand
- Special Characters
- Letters
- Item 24 : Loss of Efficiency Claims arising out of R1 Barring Quality/Useability Issues
- N-1 Sustainment Costs
- Causation and Loss
- Exit/Service Transfer
- Identification of all services (3.2.2)
- Knowledge Transfer (3.2.6 and 3.2.7)
- Section 95
- Providing all documentation to a replacement contractor (3.2.1 and 3.2.10)
- The identification of all leases, maintenance agreement and support agreements in connection with the provision of the services (3.2.3)
- Providing any other information or assistance reasonably required by a replacement contractor (3.2.14)
- Causation and Loss
- The Security Incidents
- The Charges Variation Dispute Introduction
- Issue 1: How the amount of an ‘over-recovery of the Forecast Revenue’ (Clause 2.8.4) or ‘under-recovery of the Forecast Revenue’ (Clause 2.8.5) is to be measured
- Section 104
- Issue 4: How Clause 2.8.5 of Schedule 2-3 applied to Volume Based Service Charges in Service Year 5
- Issue 2: Whether the Predicted Volumes for Basics in Service Year 4 were 1,000,000 (TCS’s case) or 320,374 (DBS’s case)
- Conclusion on Volume Based Service Charge
- Conclusions
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